Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for a Claims Auditor (Appraisal) to join our growing team in Ontario

As a Claims Auditor (Appraisal), you will be responsible for the auditing of appraisals completed and reviewed in the Ontario Auto Appraisal Unit. Your experience and expertise acquired via appraisal handling will enable you to recognize areas of opportunity that could improve the customer experience, employee engagement and identify overall process improvement opportunities.

What you'll do here:

• Conduct monthly audits for all auto appraisal types in Ontario, ensuring adherence to established best practices.
• Provide regular feedback to the Ontario Appraisal Unit management team on employee performance, highlighting individual contributor success and development opportunities.
• Identify department trends and establish department training needs, reporting back to the management team and department trainer.
• Identify trends from completed reviews and provide feedback to the management team and support in the development for process improvements or action plans.
• Other initiatives as required.

Qualifications:

• Strong 3+ years auto appraisal handling experience or combination of education and experience.
• Strong analytical skills to define problems/issues, collect data, establish facts and draw valid conclusions.
• Strong level of personal integrity with the ability to build relationships based on trust and collaboration.
• Experience and demonstrated ability to lead staff though ambiguous situations where being adaptable and agile are requirements.
• Detail-oriented and organized.
• Ability to multitask and manage competing priorities.
• Excellent communication and interpersonal skills.
• Computer literacy of Excel, PowerPoint, Word, Teams, OneNote, etc.
• Ability to work independently and with a team.
• Highly organized, self-motivated and proactive with a forward thinking and innovative mindset.
• Excellent leadership and problem-solving skills.
• Self-driven, entrepreneurial, with proven project management skills.
• Chartered Insurance Professional (CIP) designation is an asset.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.