Associate, Client Experience Group

1 month ago

Halifax, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

This role includes client-facing responsibilities, as well as collaboration with KYC, Onboarding, Account Management, Business Management, Sales Coverage and trading desks, etc. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various stakeholders to optimize the client experience and meet RBC’s high-standards of success.

What will you do?

  • Client Questionnaires: Work with clients and internal stakeholders to complete inbound client questionnaires sent to RBC; Questionnaires must be completed in a timely manner and ongoing communication to clients with updates is critical to the maintenance of strong client/broker relationships.
  • Client Outreach: Lead and manage client outreach initiatives relating to regulatory communications, KYC, desk/product-specific messages to RBC’s broad client population
  • Member of a global Client Experience Group responsible for the onboarding of clients primarily focused on onboarding requests from Canada into all RBC locations.
  • Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
  • Client Contact Management: Provide tailored client contacts for a number of outreach initiatives; Contribute to the maintenance of RBC’s client contact data.
  • Collaborate with various internal teams on projects and ad-hoc requests.
  • Review and comply with Royal Bank of Canada policies applicable to your business activities.
  • Proactively identify opportunities to enhance, streamline and automate processes

What you need to succeed?

Must-have

  • Bachelor Degree in Business, Finance, or a relevant field of study
  • Excellent communicator, excel proficiency, strong organizational and time management skills, stakeholder management
  • Capital Markets experience
  • Relationship management experience,
  • Client management experience,
  • Basic data management competencies,

Nice-to-have

  • CSC Certification
  • Capital Markets experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities 
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Flexible work/life balance options

Job Skills

Business Intelligence (BI), Commercial Acumen, Critical Thinking, Customer Analytics, Detail-Oriented, Programming Languages, Results-Oriented

Additional Job Details

Address:

RBC WATERSIDE CENTRE, 1871 HOLLIS ST:HALIFAX

City:

HALIFAX

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-08-08

Application Deadline:

2024-08-23

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Associate, Client Experience Group

    4 weeks ago

    Halifax, Canada Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? This role includes client-facing responsibilities, as well as collaboration with KYC, Onboarding, Account Management, Business Management, Sales Coverage and trading desks. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various...

  • Associate, Client Experience Group

    4 weeks ago

    Halifax, Canada Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? This role includes client-facing responsibilities, as well as collaboration with KYC, Onboarding, Account Management, Business Management, Sales Coverage and trading desks. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various...

  • Associate, Client Experience Group

    1 month ago

    Halifax, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?This role includes client-facing responsibilities, as well as collaboration with KYC, Onboarding, Account Management, Business Management, Sales Coverage and trading desks, etc. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various...

  • Client Delivery Associate

    3 months ago

    Halifax, Canada BMO Financial Group Full time

    1675 Grafton Street Halifax Nova Scotia,B3J 0E9 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Guest Experience Associate

    3 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Customer Service Experienced Relief / Casual Reporting to the Guest Experience Manager, the Guest Experience Team (Associates) is responsible for maintaining a high level of engagement with clients, guests, and visitors of the Halifax Convention Centre. The Guest Experience Team acts as ambassadors, responding to inquiries and requests in a...

  • Guest Experience Centre Consultant

    3 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    3 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Associate

    4 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Entry Level Relief / Casual **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or...

  • Bilingual Guest Experience Centre Consultant

    3 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Customer Experience Associate

    3 months ago

    Halifax, Canada CBI Health Full time

    **We are looking to add a full time permanent Customer Experience Associate to our team in the Halifax Regional Municipality (specific clinic to be determined)** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation...

  • Client Services Associate

    4 weeks ago

    Halifax, Nova Scotia, Canada Dealer-FX Group Full time

    Position Overview:Dealer-FX Group, a leader in automotive marketing and software solutions, is on a mission to transform the way dealerships engage with their clientele. We are seeking motivated and skilled individuals to join our team and contribute to our ongoing success.The Client Support Specialist plays a crucial role in delivering exceptional service...

  • Associate Client Executive

    6 days ago

    Halifax, Nova Scotia, Canada Marsh Full time

    Job Title: Associate Client Executive About the Role: As an Associate Client Executive, you will play a key role in growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions. You will be fully accountable for all solutions and resource delivery to the client, as well as the...

  • Associate Client Executive

    3 months ago

    Halifax, Canada Marsh Full time

    **What can you expect?** You will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions. The Associate Client Executive is ultimately fully accountable for all solutions and resource delivery to the client as well as the management and growth of the client...

  • Guest Experience Associate

    3 weeks ago

    Halifax, Nova Scotia, Canada Events East Full time

    THE ORGANIZATION:At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a...

  • Guest Experience Associate

    3 weeks ago

    Halifax, Canada Events East Part time

    THE ORGANIZATION:At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a...

  • Associate, Client Operations, Financial

    1 week ago

    Halifax, Canada MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...

  • Associate Client Executive

    3 months ago

    Halifax, Nova Scotia, Canada Marsh Full time

    What can you expect?You will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions. The Associate Client Executive is ultimately fully accountable for all solutions and resource delivery to the client as well as the management and growth of the client P&L,...

  • Associate Financial Advisor

    6 days ago

    Halifax, Canada Summit Search Group Full time

    Associate Financial AdvisorHalifax, NS (Hybrid/Flexible)Are you a real go-getter looking for an opportunity to join a progressive team with a fantastic culture and opportunities?Our client is looking for an Associate Financial Advisor to join their team. This advisor will support the development of the organization through business development and portfolio...

  • Guest Experience Associate

    4 months ago

    Halifax, Canada Events East Full time

    Reporting to the Guest Experience Manager, the Guest Experience Team (Associates) is responsible for maintaining a high level of engagement with clients, guests, and visitors of the Halifax Convention Centre. The Guest Experience Team acts as ambassadors, responding to inquiries and requests in a timely and professional manner while providing wayfinding to...