Tasting Room Supervisor

4 weeks ago

Penticton, Canada Arterra Wines Canada, Inc. Full time

Description

:

Tasting Room & Winery Experiences

Make suggestions in the development and execution of hospitality programming including tastings, tours and exciting new guest experiences Execute tasting bar promotions and strategies to drive sales and achieve targets Identify and recommend margin enhancing retail sales opportunities Execute strategies that will continue to target our key demographics and develop year-round business, including leveraging partnerships with accommodators, tour operators and other local business Frequently pack cases of wine for guests

Staff Supervision and Leadership

Support in the development and communication of weekly labour schedule Develop a fun, motivated and positive work environment Maintain and enhance a strong “wine culture” and quality image; guide team in brand Execute training plans alongside Hospitality Manager for all seasonal Tasting Room staff for sales, experiences, and tours Work alongside tasting room staff and provide leadership to the team Assist Hospitality Manager in ongoing development of staff; maintaining a focus on executing exceptional guest experiences and achieving financial targets

Tasting Room Administration

Assist Hospitality Manager in sales/inventory accounting on daily, weekly, monthly basis Assist Hospitality Manager with management of expenses to budget Support Social Media campaigns and experiences Assist Hospitality Manager with Wine club/DTC sales and communications

Qualifications

1-3 Years previous guest service experience (Winery Experience Preferred) Exemplary customer service skills Solid wine knowledge both local and international (WSET Level II an Asset) Holds a Serving It Right certificate. Understanding of social media platforms, trends and opportunities an asset Ability to learn, use and teach Point of Sale programs effectively Excellent organizational, time management, interpersonal & communications skills Good understanding and ability to use Microsoft Office and other Computer Software Programs Must be able to lift 40 lb cases of wine - Able to stand for long periods of time & navigate stairs Professional attitude and a strong work ethic; ability to multi task Be available and willing to work the required weekends and holidays Post-Secondary Education in Hospitality Management or Business is an asset

Compensation : - $25- $27 / per hour

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