Key Holder @ Kiehl's Boutique

3 months ago

Calgary, Canada Kiehl's Since 1851 Full time

Why Kiehl's:   

  • Monthly sales bonus potential on top of hourly base wage 
  • Generous quarterly gratis allocation  
  • Clear career growth opportunities 

As a Key Holder at Kiehl's you will: 

  • Deliver best-in-class experience to customers to create an unforgettable customer experience. 
  • Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice  
  • Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling. 
  • Support daily operations at point of sales (POS) activities. 
  • Enforce company policies and procedures.   
  • Follow brand CRM procedures to recruit and retain customers. 
  • Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability 
  • Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager 
  • Communicate to Store Manager useful information about competition, clients or all other key events.  
  • Perform open and closing procedures for the store.  
  • Attend all scheduled shifts.  

What do you need to succeed: 

  • Retail and/or cosmetic experience preferred 
  • Prior key holder experience preferred 
  • Customer service experience   
  • Great communication skills 
  • Diligent and responsible attitude 
  • Analytical skills 
  • Basic computer skills   
  • Must be willing to work flexible hours and to work nights and weekends 
  • High School Diploma or GED required 
  • Must be 18 years or older 
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis 
  • English mandatory, second language an asset 

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