Key Holder

6 months ago

Calgary, Canada Spiritleaf- Stonegate (Calgary Airport) Full time

**Key Holder**

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears, and feels about Cannabis.

Spiritleaf - Stonegate (Calgary Airport) is looking for a Key Holder to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

**The Challenge**

In the role of Keyholder, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.

**The Responsibilities**
- Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.
- Ensures Spiritleaf’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
- Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
- Help to support and create a team environment by respecting co-workers.
- Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure.
- Assist the management team in the training and supervising of employees.
- Comply with retail policies regarding inventory control, sales procedures, etc.
- Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
- Enforce existing store standards in the absence of store manager or supervisor.
- Ensure building security is upheld by proper use of alarm systems and store security devices.
- Ensure that store is opened and closed in accordance with hours of business.

**PRODUCT KNOWLEDGE**
- Is knowledgeable of trends and supports brand messaging.
- Gains understanding of how merchant skills impact business and the customer experience.
- Supports new hires through mentorship.
- Is self-aware and focused on self-development.

**LEADERSHIP**
- Possesses strong written and verbal communication skills, strong assessment, and decision-making skills.
- Provides insight in relationship to the customer experience to the leadership team.
- Participates in ongoing staff education and through sharing of product knowledge.

**What You Bring**
- Cannabis knowledge and industry background.
- A strong sense of personal integrity.
- Excellent listening and communication skills.
- Demonstrates extraordinary customer service.
- Takes ownership of individual awareness of product knowledge.

**QUALIFICATIONS**
- At least 2 years’ experience in a retail environment.
- A passion for our product and changing the way the world sees cannabis.
- Proven success in offering an exceptional customer experience.
- A desire to have fun, laugh and support the customer and team member journey along the way.
- Must be detailed oriented while performing opening, mid-day and closing tasks in addition to general upkeep of the store.
- You must be at least 18 years of age.
- You must hold a Qualified Cannabis Worker (QCW) license, recognized by the AGLC. This is a mandatory requirement.
- In addition to the QCW license, you must have completed the AGLC Sell Safe course and be able to provide a copy of the certificate. Sell Safe alone will not qualify you to work in a Cannabis retail environment.

**Job Types**: Part-time, Permanent

**Salary**: $17.50-$18.50 per hour

**Benefits**:

- Store discount

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Do you have a valid Qualified Cannabis Worker License (QCW) (required)

Work Location: In person

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