Customer Service Representative-Sales Operations

4 weeks ago


Pembroke, Canada Ki Full time
we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

POSITION HIGHLIGHTS

TITLE

Customer Service Representative

DEPARTMENT

Customer Service KI Canada

LOCATION

Pembroke

REPORTS TO

Customer Service Manager

DIRECTLY MANAGES

None

EXEMPTION STATUS

Exempt

DATE CREATED

02/05/19

DATE OF MOST RECENT UPDATE

09/20/2023

POSITION OVERVIEW

This on-site position is held within the Canadian Customer Service Team (located in Pembroke, ON), with roles responsibilities including and not limited to, order intake, providing administrative assistance, order entry, quoting, and other duties as required.

Order Processing:

Enter and process both Inter-company and customer orders. Upload acknowledgements, purchase orders and any other relevant documentation to electronic system. Work with sales representatives to resolve customer/product issues.

Customer Service Support:

Provide support to other Customer Service Representatives on an as needed basis. Perform quoting for sales representatives and clients. System quoting in order to produce accurate costing and margin reports. Document filing and document/report maintenance. Participate in Sales Operations team huddles, department meetings, and company meetings.  Participate on cross-functional teams.

Invoicing and Finance Support

Analyze weekly invoices and note any Sample orders and any COQ orders to ensure correct coding and then forward to Corporate A/P. Mailing of daily invoices for KICI. Analyze various weekly invoices for duty and brokerage charges and note any Sample orders, COQ or plant orders to ensure correct coding and then forward to Corporate A/P. Process KICI related expenses, enter, code, get approval and then forward to Corporate A/P for payment.

Other:

Other tasks and responsibilities as needed.

QUALIFICATIONS

Category

Requirements

EDUCATION

Diploma or Degree in a Customer Service-related field

EXPERIENCE

Minimum two years customer service experience

CERTIFICATIONS/

LICENSES

KNOWLEDGE/

SKILLS/

ABILITIES

Computer proficiency especially MS Office Professional etiquette and work ethic Positive attitude Strong organizational skills Highly flexible – able to adjust quickly in dynamic fast paced environment Able to work both independently and as a team player Possesses excellent time management skills Energetic, motivated to continue to increase product knowledge Confident in making sound decisions Effective communicator with customers, peers, as well as all levels of management utilizing tact, diplomacy, and professionalism at all times

OTHER SPECIAL (NON-PHYSICAL) REQUIREMENTS

N/A

WORKING CONDITIONS

Category

Requirements

TRAVEL

None

PHYSICAL DEMANDS

Ability to sit up to 80% of time Ability to climb stairs daily

WORK

ENVIRONMENT

Open concept office environment

ADDITIONAL DETAILS

In addition to focusing on a positive workplace culture, KI also provides:

World class health and wellness benefits RRSP Match Plan Employee Family Assistance Plan Costco membership renewals Paid Personal Time Off Paid Vacation And much more

Please note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.

KI is an Equal Opportunity Employer. Other details Job Family Canada - Office Pay Type Salary Min Hiring Rate $46,000.00 Max Hiring Rate $56,000.00 Travel Required No Job Start Date Friday, June 7, 2024

  • Pembroke, Canada Kognitive Sales Solutions Full time

    *Sales Representative* Kognitive Sales Solutions in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the most trusted and iconic Canadian...


  • Pembroke, Canada Kognitive Sales Solutions Full time

    *Sales Representative*Kognitive Sales Solutions in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the most trusted and iconic Canadian brands....


  • Pembroke, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...


  • Pembroke, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Pembroke location as a Customer Service Representative! Tuesday to Saturday Shift.** The...


  • Pembroke, Canada MacEwen Petroleum Inc. Full time

    **OVERVIEW**: Based at the Company's Pembroke Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and...


  • Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Pembroke, Canada Staples Canada Full time

    : 1242818 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Pembroke, Canada Staples Canada Full time

    : 1261789 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Pembroke, Canada Linde plc Full time

    **Customer Service Representative/Customer Care Associate (Full-Time) - Pembroke, ON** - 23000402 At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and...


  • Pembroke, Canada Irving Big Stop Full time

    Looking for experienced customer service representatives interested in a fast-paced working environment. Job Duties: - Answer incoming customer inquiries - Engage with clients in a friendly and professional manner while actively listening to their concerns - Offer support and solutions to customers in accordance with the company's customer service...

  • Sales Representative

    4 weeks ago


    Pembroke, Canada City Electric Supply Canada Full time

    **City Electric Supply (CES)** Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, profit sharing, paid time off, and internal growth...


  • Pembroke, Canada LCBO Full time

    Location Address: 1050 Pembroke Street East, Pembroke Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...


  • Pembroke, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._ Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...


  • Pembroke, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._ Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...


  • Pembroke, Canada Scotiabank Full time

    Requisition ID: 179471 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Pembroke/ Permanent/ Part-Time 22.5h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Pembroke, Canada 7th Heaven Sweets Full time

    **Responsibilities** - Uses communication skills to build strong relationships with customers - Serves every customer in a friendly, polite, and prompt manner. - Works through customer needs and concerns (both in-person and on the phone) - Ensures that the shelves are fully stocked, and presented in an aesthetically pleasing and organized manner - Ensures...


  • Pembroke, Canada Staples Canada Full time

    : 1261786 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...


  • Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Pembroke, Canada Alterna Full time

    Scope of PositionThe Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.This role quickly develops a rapport with members/clients and proactively identifies their...


  • Pembroke, Canada C.A. Reiche & Sons Limited Full time

    **Job Summary** C.A. Reiche & Sons Limited is looking for a full-time Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing customer service in a courteous and professional manner. **Essential Duties** - Answer incoming calls. - Handle customer inquiries, in a courteous and professional...