Technical Services Manager
Found in: Talent CA C2 - 1 week ago
Description
: Responsible for the day-to-day leadership of staff, including; building, leading, developing, and motivating a high-performing team, and reinforcing the organization’s core values and expectations through exemplary behaviour, communication, and coaching practices. Work to maintain and improve the process for escalation of product problem management to provide solutions to our customers both external and internal, including data collection and reporting. Work with leadership to develop long-term solutions for product problem management. Consult, advise and support Caterpillar on projects regarding the development of programs to enhance capabilities of technical communication to support Finning product lines. Develop and maintain relationships with internal and external customers. Be accountable for developing the machine problem resolution plan with details including responsibilities and accountabilities until complete. Meet with Caterpillar on a bi-monthly basis to drive formal product support where there are gaps. Report bi-monthly to leadership on this metric. Provide planning support to a large mining planning team.
Education & Experience:
Minimum of 3 years in a leadership role, with direct reports. Journeyman Heavy Duty Technician, Millwright or electrician trade an asset. Minimum of 3-5 years experience in the repair and maintenance of Caterpillar's expanded mining product line and asset. Experience in 7495 electric rope shovels and hydraulic mining shovels, an asset. 5x2 shift schedule but possibility for 4x3 schedule. 30%-40% travel required to site.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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