Guest Services Supervisor | TownePlace Suites Mississauga Airport Corporate Centre

4 months ago

Mississauga, Canada Silver Hotel Group Full time

Guest Services Supervisor

We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now Education Reimbursement for you (and your children) RRSP Matching Program Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate, you will:

Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager; Acts as a role model in the service vision and standards of the Guest Services Team; Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary; Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions; Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance; Verifies that accurate room status information is maintained and properly communicated; Resolves guest problems quickly, efficiently, and courteously; Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members; Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner; Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan; Performs other duties as assigned including assisting team members with their roles during peak periods.

What We are Looking for...

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position; Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members; Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity; Demonstrated ability to interact in a team environment with several divisions/departments Excellent written and verbal communication skills are essential; Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset; Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.

TownePlace Suites Mississauga-Airport Corporate Centre

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location

  • Guest Services Agent | TownePlace Suites by Marriott-Mississauga-Airport Corporate Centre

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    Guest Services Agent We are currently looking for a Guest Services Agent ! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.  What We Offer Work with like-minded team members who are passionate about their work and keep...

  • Guest Services Agent Towneplace Suites By

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Housekeeping Supervisor Towneplace Suites By

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Housekeeping Supervisor** We are currently looking to hire a Housekeeping Supervisor. The **Housekeeping Supervisor** is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by...

  • Guest Services Supervisor

    5 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Room Attendant Towneplace

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Housekeeping Room Attendant** We are currently looking for a **Housekeeping Room Attendant. **The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property...

  • Hotel Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    About the RoleAs a seasoned Hotel Operations Manager at TownePlace Suites Mississauga-Airport Corporate Centre, you will be responsible for overseeing the day-to-day operations of our extended stay hotel. This includes managing the Front Desk and Housekeeping departments to ensure exceptional guest satisfaction.Key ResponsibilitiesDirecting Departmental...

  • Maintenance Technician Towneplace

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Maintenance Technician** **What we offer**: - Full-time work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced...

  • Corporate Data Analyst

    3 months ago

    Mississauga, Canada Toronto Pearson International Full time

    div>Specialist, AVOP Program, Greater Toronto Airports Authority (GTAA) - TorontoThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make...Engineer - Methods, MHI Canada Aerospace Inc. - p>Groups - Group Sales Costing Agent, Sunwing Vacations Group - TorontoAbout Us:Sunwing Vacations Group is home to...

  • Room Attendants

    5 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Two (2) Housekeeping Room Attendants** We are currently looking for two (2) **Housekeeping Room Attendants. **The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image...

  • Hotel Front Desk Representative

    2 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Role OverviewThe Guest Services Agent will play a vital role in ensuring exceptional customer experiences at TownePlace Suites Mississauga-Airport Corporate Centre.

  • Fido Sales Representative, Wireless DNA Inc.

    3 months ago

    Mississauga, Canada Toronto Pearson International Full time

    Terminal Service Representative (2 Term Opportunities - 6 months, 12 months), Greater Toronto Airports Authority (GTAA) - TorontoThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,900 GTAA employees work non-stop...Do you have a passion for aviation and love being part of a fast-paced environment? We are...

  • Project Scheduler, Kenaidan Contracting Ltd

    5 months ago

    Mississauga, Canada Toronto Pearson International Full time

    Terminal Service Representative (2 Term Opportunities - 6 months, 12 months), Greater Toronto Airports Authority (GTAA) - TorontoThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,900 GTAA employees work non-stop...Do you have a passion for aviation and love being part of a fast-paced environment? We are...

  • Front Desk Associate

    3 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a skilled Front Desk Associate to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests.Key ResponsibilitiesProvide a warm and welcoming experience to all guests, ensuring a positive...

  • Data Analyst

    5 months ago

    Mississauga, Canada Toronto Pearson International Full time

    Specialist, AVOP Program, Greater Toronto Airports Authority (GTAA) - TorontoThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make...Engineer - Methods, MHI Canada Aerospace Inc. - MississaugaJob Title Engineer - Methods Department Product Definition Reports to Manager - Product Definition Job Category...

  • Front Office Supervisor

    3 weeks ago

    Mississauga, Canada Silver Hotel Group Full time

    **Front Office Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in...

  • Hospitality Services Manager

    3 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Guest Services SupervisorWe are seeking a highly motivated and experienced Guest Services Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. The ideal candidate will have a proven track record of providing exceptional customer service and ensuring a smooth operation of the front desk.Key ResponsibilitiesSupervise the...

  • Customer Experience Representative

    4 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent at TownePlace Suites Mississauga-Airport Corporate Centre.About the Role:Provide exceptional customer service to guests, ensuring a positive and memorable experience during their stay.Manage front desk operations, including check-in,...

  • Executive Housekeeper Towneplace Suites-mississauga

    6 months ago

    Mississauga, Canada Silver Hotel Group Full time

    **Executive Housekeeper** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in...

  • Bartender

    2 months ago

    Mississauga, Canada Silver Hotel Group Full time

    Bartender The hotel is currently recruiting for a Bartender. This position is responsible for preparing and serving drinks to our guests and customers. They are able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the...

  • Executive Sales Professional

    2 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Sales Executive Job DescriptionAt Silver Hotel Group, we are seeking a highly skilled and motivated Sales Executive to join our team. This role is based at TownePlace Suites Mississauga-Airport Corporate Centre.