Sales Assistant, Foxridge Homes Metro Vancouver

2 weeks ago

Surrey, Canada Qualico Canada Full time

Job Overview

Reporting to the Director, Sales and Marketing, as the Sales Assistant you will support the new home sales process. You also assist in maintaining the assigned showhomes and sales centre and provide customers with an exceptional customer experience throughout the home buying process. 

Your day-to-day responsibilities will include:

Acting as the first point of contact for customers and ensuring excellent customer service is provided. Providing customers with showhome tours, product information and purchase process. Answering incoming calls and emails, and booking appointments. Assisting in qualifying potential purchasers, converting them into qualified buyers, tracking customer information and updating and maintaining CRM. Continually inspecting and ensuring showhomes and sales center are appealing and presentable and maintaining balloons and signs. Supporting customers throughout the home building process and coordinating project changes. Providing updates on building progress and coordinating walkthroughs. Performing a variety of administrative tasks such as data entry, filing, calendar management, tracing customer deposits, maintaining office supplies, sales brochures, signage and assisting Sales Manager. 

As our ideal candidate, you are…

A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.A creative problem solver; you think outside the box for solutions without fear of failure. 

Essential Requirements

High School Diploma, or equivalent. Minimum 6 months of sales experience (Real Estate Licence not required).Valid driver’s licence and access to a reliable vehicle.Satisfactory verification of criminal record check.Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), CRM and accounting software (HubSpot, NewStar).

Preferred Requirements

Prior experience working in the Residential Home Building industry is preferred.

What We Value

Creating trusting and successful working relationships.Setting clear, measurable and achievable goals. Cooperating with team members in an open, positive and respectful manner.Staying current with technical job skills.Consistently meeting customer expectation.Taking responsibility for the outcomes of decisions and actions. 

Work Conditions

You primarily work in a showhome or sales centre setting. Hours are typically 30 hours per week, primarily showhome hours with evenings and weekends. Travel to off-site meetings or other showhomes may occasionally be required.

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