Digital Product Owner

5 months ago

Vancouver, Canada Technical Safety BC Full time

The Opportunity

The Digital Product Owner is responsible for evolving the way Technical Safety BC manages and uses digital products and platforms used by Technical Safety BC clients and safety officers. This role will collaborate with customers and represent their voice in scrum teams to help the team deliver client-centric solutions to support strategic projects. You will be responsible for ensuring that client needs are at the centre as you help build the product roadmap and that communication and processes flow smoothly within the development team. This role requires the ability to define customer and user needs, understand the digital portfolio, identify intersections and dependencies, while collaborating internally and externally to support our highly cross functional teams to deliver meaningful and impactful experiences to our clients.

Status: Casual Full-Time, Union (12-Month Term)
Number of Positions: 1
Pay Grade: 18 ($58.32 per hour, 40 hours per week) Location: Open to any of our BC regional offices (hybrid work environment) Reports to: Leader, Digital Innovation

As a Digital Product Owner, you will:

Drive business outcomes for multiple digital products. Represent the interests of client / user during product development. When appropriate, negotiate contracts and manage relationships with third party vendors. Lead a collaborative user research process with customers to elicit and document business and functional requirements. Work closely with technical owners to define related non-functional requirements. Own and maintain the product backlog in collaboration with the technical owner by building, maintaining, and prioritizing the epics and user stories with input from IT, Technical Programs, Product and other stakeholders. Drive continuous improvement activities including but not limited to usability testing, user acceptance testing backlog maintenance and prioritization. Lead the resolution of key customer and stakeholder concerns and escalations. Ensure that post operations activities and action items are completed. Create and drive change management plans including but not limited to user documentation, operational resourcing, and product support plan. Identify, prioritize, and address ongoing backlog to support team development and goals. Create and manage repository of digital artifacts across Technical Safety BC’s digital portfolio ensuring cross team visibility and consistency in collaboration. Collaborate with technology teams to ensure digital strategies align to current and future state architecture and approach. Represent the product needs of the client / user for ongoing portfolio management, enabling clear priorities and goals across the team, identifying and resolving blockers, and providing recommendations to leadership.

Knowledge, Skills & Experience you have:

Bachelor of Arts or Bachelor of Science degree in related field Minimum 7 years of digital product management and/or program management experience with customer-facing applications Product management discipline skills, including proven track record of creating and managing projects for cross functional teams Proven experience managing cross functional digital portfolios, including budget and resource planning Familiar with agile methodologies Collaboration across multiple disciplines (Product, UX, digital marketing, IT, client experience etc.) Ability to drive results independently while thriving in collaborative environments Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback Desire and ability to learn quickly and work in an agile environment

Beyond the role:

Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2023, Technical Safety BC donated to Crisis Centre BC, Aboriginal Coalition to End Homelessness, BC Wildfire Recovery, PADS, and Rise to Thrive Foundation. Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about. Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. 

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