Assistant Manager Quality

Found in: Talent CA C2 - 1 week ago

Montreal, Canada The International Air Transport Association Full time

Employment Type: Permanent
Contract Duration: 

At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees’ wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.

About the team you are joining

You will report to the Senior Manager Quality, FSDS GDC and CSC based in YMQ, and will be responsible for the successful delivery of the GlobalQuality Management System, ISO9001:2015 Certification and the Business ProcessManagement as well as the execution of the Quality strategy and ContinuousImprovement Program in the Global Delivery Centre (GDC) & Customer ServiceCentre (CSC) functions in YMQ.

What your day would be like

Represent the Quality function in YMQ, to support the GDC and CSC in alignment with the global Quality strategy and the execution of the Quality Management System.
Support the GDC and CSC Operational teams in applying the Quality procedures as well as managing their interdependencies with the other processes and departments.
Identify and coordinate the Continuous Improvement initiatives applicable to GDC and CSC in YMQ and/or globally.
Support and coordinate in the implementation of IATA's Business Continuity Management program in the GDC and CSC.
Supports the Operational Teams to ensure exceptions are logged as per global processes and actions are executed on time.
Help execute the Compliance Program to the Quality Management System, ensuring full integrity through Key Controls, SOP Live tests, etc, while balancing the need for Customer Centricity.
Identify patterns and trends through data analysis to eliminate operational issues and improve process performance.
Support to maintain the global ISO9002:2015 certification.
Support the GDC and CSC process modelers and end users with the Business Process Management Tool.


We would love to hear from you if

University degree in a relevant discipline with preferably 3 to 5 years’ experience and knowledge of the methodologies, tools and concepts of quality management and standards (ISO, Lean Six
Strong analytical skills with capacity to build reports. Expertise in Power BI will be an advantage.
Critical thinker with experience in problem solving based on data analysis driven decisions.
Familiarity with IATA systems and processes (Salesforce, E&F, ICH, ICCS, IRIS, SAP…etc)
Preferred knowledge of ISO 9001 framework
Good facilitator, dynamic and self-motivated team player, must enjoy working in a team with a pro-active approach.
Excellent communication and interpersonal skills and ability to interact and with stakeholders at all levels from different cultures.

Travel Required: No

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you

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