Solutions Engineer

3 weeks ago

Toronto, Canada Orium Full time

As a Solutions Engineer at Orium, you’ll be instrumental to the commerce sales cycle with a focus on complex services related to the delivery of digital commerce experiences. You’ll report to our VP of Sales, and serve as the subject matter expert providing technical solutions consulting to our customers on just about every relevant subject. If you’re succeeding in the role, then it’ll seem like you’re the second-smartest person in the company on every topic - knowledgeable enough to inform, resourceful enough to bootstrap quickly, and discerning enough to segue to internal resources when they’re needed to stick the landing.

Your focus will be on digital commerce, event streaming, and microservice systems architectures spanning diverse technologies, as well as persuasively liaising with merchant stakeholders from senior developers right up to the C-Suite. You’ll be responsible for educating about and demonstrating the composable.com solutions accelerator, performing technical discovery of legacy merchant systems, and building out a mental model of their current- and future-state architecture. 

We may be wrong, but we’re thinking that great candidates are likely to have software development experience, a customer obsession, and be an expert at context switching between diverse opportunities throughout the sales funnel - from expressions of interest to contract negotiation and back, over the course of a day. The sales engineering function is still being defined at Orium; if you’re excited by the idea of sculpting the processes and offerings that lead us to success as we scale, this might be just the role for you.

Responsibilities

Collaborate as part of a cross-functional team to turn opportunities into clients, including positioning, educating, and presenting, to clients and to internal teams Solution for complex use cases, employing your broad holistic knowledge to recommend the best strategy to drive client success out of many possible configurations Perform technical discovery, gathering requirements and defining a technical solution that considers business needs, legacy software, client budget, and profitability Continuously improve your subject matter expertise, through courses, self-led development, and market and analyst research to ensure you know the key tools in the space and can both envision and educate on their capabilities. Track your performance towards individual and team objectives, including annual revenue goals, to ensure you’re contributing to the success of the sales function

Skills and Qualifications

University degree in Computer Science, Engineering, Commerce, or a comparable skillset 5+ years industry experience in enterprise software services, SaaS software, martech, complex microservices, or similar verticals  3+ years experience in a sales, launch engineering, or an escalated technical support type role - somewhere you were an expert who juggled responsibilities Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, cloud infrastructure, and customer data platforms. Bonus points for expertise with ERP systems, order management, mobile app development, or brick-and-mortar retail tech Ability to scope, pitch, and work collaboratively with customers’ technology leadership Experience in a startup environment or with early-stage product development a plus Excellent communication and presentation skills with the ability to lead through influence Ability to travel to meet customers, partners and our community. All travel is voluntary, but opportunities arise most months to spend a few days on the road (

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