Product Specialist

3 weeks ago

Calgary, Canada NCS Multistage Full time

Job Title – Product Specialist 

Department –  Strategic Initiatives

Reports to –  Product Line Manager 

Job Summary

The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology. 


Key areas of responsibility 

Idea Evaluation:

Review and respond to product development or improvement requests from sales teams and other internal stakeholders. Evaluate new product development opportunities, including:Market and competitive landscape analysisReview product positioning with Sales teams to assess market and customer with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development preparation of financial analysis, including forecasts of commercial cost and pricing Flag and review potential intellectual property opportunities and risks with IP team. Support PLM in preparing and presenting product development opportunities for approval. 

Product Development:

Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements.  Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.

Field Trials:

Coordinate and approve field trial plan in collaboration with Engineering and Technical Services teams.  Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan. Recommend commercial launch based on successful field trial execution. 

Product Launch:

Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E) New Product support for Sales, Operations and Technical Services Creating operational Risk & Contingency Matrices for new or modified product offerings Prototype inventory management and managing eventual inventory hand over to Operations.

Commercial Performance Monitoring of Existing Products:

Generate technical reviews, pre & post-job analysis, product performance reports and case studies. Work with Business Intelligence team to run analytics on product performance.  Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain Monitor competitive landscape and customer adoption, support Marketing and IP Strategy 

Internal Resource Support:

Provide customer support to sales team in technical meetings, facility tours, joint development discussions, negotiation meetings. Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API) Presenting product management related materials to small and large groups Assist in the creation of new internal and external marketing and training materials as necessary. Perform internal training sessions for new products and services. Propose and write industry SPE papers and represent the product perspective technical conferences.

Other:

Help to promote safe work practices and higher standards of performance. Support and uphold HS&E policies and procedures of NCS and the customer.  Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise Participate in Personal Development for Success (PDS) Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

Bachelor’s degree in Engineering or equivalent determination by hiring manager. Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required. Professional Engineer (P. Eng) status, registered with A.P.E.G.A considered an asset. Product and/or Project management training and certification; asset Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA), asset.  International or offshore operations experience; asset Proficient with Microsoft Office Suites Organizational skills, with ability to independently prioritize work.  Work with other teams and exhibit effective communication and interpersonal skills. Proficient in data analytics, group presentations, and root cause analysis (RCA) Hands - on approach to problem solving and design. High level of efficiency & work ethic, specific attention to details

Additional Information

Status: Overtime Exempt Employment Classification: Full-time, Regular Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, with on-call 24/7 for technical reference. Special Equipment: Cellphone, Laptop Bonus Eligibility: Eligible Travel: field work, domestic and international travel maybe required Criminal background check required for all positions. Safety sensitive positions will require additional pre-employment testing.

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