VP, Small Business Segment

3 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 200298

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Head, Small Business Segment (bilingual English & Spanish)

The successful candidate should be located in any of Scotiabank’s International Banking locations including Mexico, Peru, Chile, Colombia, or the Caribbean

Purpose

Provides central/regional leadership and oversight for the small business segment for IB Retail in partnership with Retail leaders across the enterprise and countries for execution. Ensures that business strategies, plans and initiatives deliver sustained and profitable growth in the short, medium and long term and are supported in compliance with governing regulations, internal policies and procedures.

Responsibilities

Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Segment Strategy Development: Drive segment growth, profitability and strategy; design segment specific sales, product and pricing approach. Product Design and Development: Lead the conceptualization and development of retail banking products tailored to the small business segment. Strategy Coordination: Collaborate with regional teams to ensure alignment and understanding of the central strategies, adapting them to the local market nuances. Performance Monitoring: Oversee the implementation of key performance indicators (KPIs) to evaluate the success of strategies within the small business retail segment. Resource Allocation: Coordinate with central and local teams to allocate resources effectively, ensuring the successful execution of strategies. Stakeholder Engagement: Build and maintain relationships with key stakeholders in the region, ensuring effective communication and understanding of the central strategy. Lead the COE - Centre of Excellence for small business value proposition deployment. Sharing best practices across the region. Standardizing segment strategy. Operational efficiency - align small business model to a regional scale by overseeing the implementation of a new operating model for this segment. Communicates and incorporates the relevant risk appetite statement and risk appetite measures, in alignment with the Bank’s risk culture, into activities so as to: embed prudent risk taking into day-to-day management, planning and decision-making; implement controls and processes to effectively identify, report and monitor risk; and, ensure timely action is taken to effectively manage and mitigate risks, including prompt escalation of breaches of management limits or risk appetite measures as per established processes. Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Education / Experience / Other information

Fluency in English and Spanish. MBA or equivalent with at least 5 years of senior management experience in the financial sector or a similar industry. Expert knowledge of global Retail and Small Business products and services. Excellent knowledge of Retail Banking’s operational policies and procedures and support areas to ensure compliance with regulatory standards and guidelines. Advanced communication skills with the ability to think strategically, focus on the customer and results. Strategic influencing skills to build internal and external strategic relationships. Exceptional problem solving and analytical skills; sound judgment and decision making. Sales management skills: setting goals, monitoring performance, providing performance feedback, modeling sales skills, coaching, advising, etc. Expertise in improving the customer experience, driving engagement/retention/acquisition with a solid understanding of the entire customer lifecycle.

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