Vice President, Client Management, Merchant Services Canada, GMNS

1 month ago

Toronto, Canada AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Responsibilities:

Reporting to the Vice President/General Manager, Merchant Services Canada, the Vice President of Client Management will be a key member of the Merchant Services leadership team in Canada. Canada is a strategic market for American Express and this role will play an important part in delivering on our Winning Country By Country strategies. This position is responsible for the ongoing Growth and Development of existing Merchant Relationships and Strategies across all segments of American Express Merchants. He/She will also have responsibility for driving satisfaction and delivering value to all segmentations of Merchants and for expanding locations in force across all existing merchant relationships. The incumbent will lead a National Team of approximately 28 business development professionals.

Specific Responsibilities Include:

Develop profitable growth and revenue acceleration strategies, aligned to coverage needs and Global Merchant Services growth goals:Drive aggressive top-line growth across all segments Develop Client specific solutions leveraging American Express assets and evolving/improving channel profitability Drive Active Locations In Force Strategies across our Merchant Partners to ensure activation of Welcome Acceptance of American Express. Expand Locations In Force coverage through existing merchants. Drive Digital, On-line and In App strategies with Merchant Segments. Develop and drive Merchant Satisfaction (Net Promoter Score) strategies across all Merchant Segments. Lead Strategic Partnership with other American Express Business Units to drive Merchant Satisfaction and Retention. Continually analyze and assess market trends and competition in the industry in order to provide market leading perspectives to effectively develop and promote growth. Develop senior level client, partner, and industry relationships. Be a thought leader and subject matter expert across emerging payment models Recruit, attract and develop a high-performance team.

Required Qualifications:

Strong Payments Acumen including experience with digital landscape and growth strategies. 8+ years of experience in Client Management/Sales/Partner Management. Must be highly customer focused with proven ability to establish deep, profitable and long-lasting relationships. Proven ability to develop, motivate and empower a high performing virtual team. Demonstrated strategic thought leadership, superior ability to identify opportunities, develop innovative business solutions and execute to meet marketing, financial and operational objectives. Strong record in driving results, prioritizing opportunities and managing multiple priorities in a dynamic fast paced environment. Exceptional negotiation skills and the ability to lead and influence internal and external business partners. Strong financial acumen, ability to negotiate complex and profitable agreements and demonstrate Amex Brand Value. Ability to communicate in a persuasive and compelling manner. Proven ability to collaborate and influence with internal and external partners, and the ability to own and drive change within an organization. Deep analytical skills. Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations. Must possess a strong sense of urgency and the ability to communicate that across all stakeholders while building and nurturing relationships.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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