Registration Manager – Bilingual French/English
4 weeks ago
Registration Manager – Customer Experience & Design
Bilingual French/English
Embark on the next step in your career journey with Direct Travel
The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of registration, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.
This may be a fully remote (based on distance to the office) or a hybrid (currently two days in the office required) position.
Office Location is Toronto, Ontario, Canada
Expedition Expectations
Client:
Understands client/attendee interests, issues, expectations, and priorities Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction Participates and consults during client discovery meetings and collaborates with Program Manager and Event Technology Project Manager to translate specific client needs into registration requirements Actively participates in ongoing client planning calls by contributing to registration discussionsRegistration Operations:
Manages registration database to maintain data integrity Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs Works in partnership with internal departments to manage program deliverables pertaining to Event Technology Project Manager website build and Travel Services airline ticketing Partners with Project/Program Manager to provide personalized print materials based on registration data Manages on-site attendee experience if on-site for program execution Interacts directly with attendees on program related inquires contributing to the overall positive attendee experience Acts as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc. Creates timelines for tasks specific to registration in collaboration with Program Manager Ensures quality, synchronicity, and on-time delivery of all program deliverablesFinancial Management:
Able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.) Works in tandem with the Program Manager on budget and scoping management as it pertains to registration Reconciles final hotel room invoice and any other suppliers worked with directly Understands labor hours as it relates to program profitabilityLeadership:
Be a sought-after partner by building trust with clients, attendees, internal team, and external partners Leads internal registration teams Leads, guides, and consults internal partners on discussions related to registration Strives to develop process efficiencies Builds strong working relationships with internal and external team members Seeks opportunities for growth and development May onboard new hires to ensure that standard SOPs are followed Seek feedback, absorb, and act in the spirit of continuous personal development Gathers, shares, and applies learnings for continuous process improvement Can adapt and work successfully with any client, partner, and programWorking Conditions:
Ability and willingness to work extended workdays and possible weekends Accessibility during core business hours Frequent use of a computer and other office equipment Ability to lift 20 lbs. Frequent sitting, standing, and walking Ability to travel as neededPerforms other duties as assigned.
Passport to Success
Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required Minimum of 2 years of experience in data management/customer service is required, or relatable experience Proficiency in Microsoft Word, Excel, and PowerPoint Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools Proficient in database management tools Bilingual in English and French is required.Going the Extra Mile
Models behavior that reflects our organization’s Vision and Core Beliefs Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others Models a positive, solution-based approach and be flexible and open to change to be adaptable to clients, partners, and teams Must possess self-awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others Must be able to work autonomously, while thriving in a team environment Must possess solid verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines Must possess analytical skills to apply efficiencies and streamline processes Must take initiative and be resourceful, and be able to work independently with clients Must be an active and discerning listener to identify participants’ needs Must be able to maintain client confidentialityBenefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage:
About Direct Travel and Creative Group
For Creative Group A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit .
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
-
Registration Manager
6 days ago
Toronto, Canada Direct Travel Full time**Registration Manager - Customer Experience & Design** **Bilingual French/English** **Embark on the next step in your career journey with Direct Travel!** - The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements...
-
Bilingual (French/english) Fundraising Manager
1 month ago
Toronto, Canada Bilingual Squad Full timeWe are seeking a Bilingual (French/English) Development and Fundraising Manager for our client located in Toronto. Please call me at 437-427-8560 if interested This role reports to the Board of Directors and Head of School. **Responsibilities**: - The Development and Fundraising Manager assists the leadership team in the development and management of...
-
Bilingual IT Support
4 weeks ago
Toronto, Canada Hobart Canada Full time**Bilingual IT Support** **(Bilingual - English/French)** **Company Information** Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems....
-
Bilingual Admin
2 days ago
Toronto, Canada Sun Life Full timeJob Description : *** This is a 6 month contract with possibility of extension *** About Lumino Health: To support the vision of helping Canadians live healthier lives, Sun Life created the largest network of health resources in Canada – Lumino Heath. The vision behind this two-sided network is to allow Canadians complete access to easily searchable...
-
Toronto, Canada AirVoel CPAP Full time**Bilingual (English and French) Customer Service and Sales Representative - CPAP Devices** Air Voel is excited to announce an opening for a Bilingual (English and French) Customer Service and Sales Representative, to work in the sales of CPAP devices. This is a full-time role, requiring availability from Monday to Friday between 11 am-8 pm, with some...
-
Bilingual (English and French) Customer Service
1 month ago
Toronto, Canada AirVoel CPAP Full time**Bilingual (English and French) Customer Service and Sales Representative - CPAP Devices** **Responsibilities**: - Answer incoming phone calls in English and French (full fluency and superb communication skills in English and a great ability to communicate in French on the phone are necessary) - Sell CPAP devices to customers over the phone - Pick and...
-
Social Community Manager
4 weeks ago
Toronto, Canada GTB Full timeDescription WHO IS HUDSON ROUGE? Hudson Rouge is a luxury boutique marketing and communications agency that works solely on luxury brands as the exclusive agency of record for the Lincoln Automotive business across all channels. We combine brand strategy, media strategy, activation, digital, social, earned media, production, and analytics to provide...
-
Bilingual Operations Analyst
3 days ago
Toronto, Canada CB Canada Full timeOperations Analyst, Bilingual, English/French Manpower is currently hiring for Bilingual operational Analyst ( English/ French) for a Banking Client in Toronto. Contract: 1 year contract Location: Downtown Toronto Time: Monday to Friday 9Am to 5PM What You'll Be Doing: You will be working with Commercial Mortgages team within Technology,...
-
Bilingual (French/English) Account Consultant
3 weeks ago
Toronto, ON, Canada Sage City Full timeBilingual Solutions Consultant- French/English Job Title Bilingual Solutions Consultant- French/English Job Description The Senior Solutions Consultant / Sales Engineer will present Intacct’s solution offerings and architecture to SMB prospects and customers. The Sales Engineer will be responsible for evoking confidence in Intacct’s functionality and...
-
Toronto, Canada Dean Group - Toronto Full timePosition: Bilingual (EN/FR) Content Management Specialist Type: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown Montreal Industry: Financial Services The Company and The Role:Our client is a Canadian owned leading financial services firm downtown. They have an exciting career opportunity as a Bilingual Content Management Specialist and...
-
Old Toronto, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...
-
Old Toronto, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...
-
Toronto, ON, Canada Dean Group Full timeReady to embark on a rewarding career where your language skills shine? Explore our job opportunities in BIL - Bilingual roles today! In this dynamic industry, communication knows no bounds, presenting endless growth opportunities and the chance to make a real impact. Joining the BIL sector offers a blend of innovation, societal influence, and job...
-
Old Toronto, Canada Dean Group Full timeReady to embark on a rewarding career where your language skills shine? Explore our job opportunities in BIL - Bilingual roles today! In this dynamic industry, communication knows no bounds, presenting endless growth opportunities and the chance to make a real impact. Joining the BIL sector offers a blend of innovation, societal influence, and job...
-
Old Toronto, Canada Dean Group Full timeReady to embark on a rewarding career where your language skills shine? Explore our job opportunities in BIL - Bilingual roles today! In this dynamic industry, communication knows no bounds, presenting endless growth opportunities and the chance to make a real impact. Joining the BIL sector offers a blend of innovation, societal influence, and job...
-
Old Toronto, Canada Dean Group Full timeReady to embark on a rewarding career where your language skills shine? Explore our job opportunities in BIL - Bilingual roles today! In this dynamic industry, communication knows no bounds, presenting endless growth opportunities and the chance to make a real impact. Joining the BIL sector offers a blend of innovation, societal influence, and job...
-
Marketing Coordinator
1 month ago
Toronto, Canada INNOVA Medical Ophthalmics Full time**Join an Industry Leader! INNOVA Medical Ophthalmics** is Canada’s largest distributor of eye care instrumentation and associated products. We have been supplying the Canadian ophthalmic community for more than 30 years with the most comprehensive line of diagnostic instruments, supplies, and support delivered by an exceptional team. **Join Our Team!...
-
Associate, Collections
18 hours ago
Old Toronto, Canada Hyundai Capital Full timeJob Description - Associate, Collections (French/English Bilingual) (240000BL) Job Description Associate, Collections (French/English Bilingual) - ( 240000BL ) Description Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor...
-
Associate, Collections
16 hours ago
Old Toronto, Canada Hyundai Capital Full timeJob Description - Associate, Collections (French/English Bilingual) (240000BL) Job Description Associate, Collections (French/English Bilingual) - ( 240000BL ) Description Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor...
-
Associate, Collections
15 hours ago
Old Toronto, Canada Hyundai Capital Full timeJob Description - Associate, Collections (French/English Bilingual) (240000BL) Job Description Associate, Collections (French/English Bilingual) - ( 240000BL ) Description Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor...