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CSR/Bank Teller-Vancouver Richmond Branch

7 months ago

Vancouver, Canada BANK OF CHINA Full time

Job Title: CSR/Bank Teller-Vancouver Richmond Branch

Position Available: 1

Location: Vancouver, BC

Responsibilities and Accountability:

Greet and answer customers’ enquiries in a professional and courteous manner; Resolve problems or discrepancies concerning customers' accounts quickly and professionally; Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently; Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions ,wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions; Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit ,Standby LC etc.; Sort and file deposit slips and cheques; Ensure the confidentiality of the Bank and its customers’ information; Provide administrative support, including filling documents and coordinating office upkeep with building management service to resolve facility related issues; Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.

Job Specifications:

Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics Ability to perform tasks in an accurate, efficient and timely manner Proven judgment and decision-making ability with demonstrated integrity and ethical standards Effective verbal and written communication skills Ability to handle difficult customers with diplomacy Accuracy and attention to detail Additional language ability: Mandarin/Cantonese Chinese