Manager, Infrastructure Operations

4 days ago

Oakville, Canada SearchLabs Full time
Manager, Infrastructure Operations
Type: Full-time
Location: West Greater Toronto Area 
Environment: Hybrid 2 days per week onsite

As the Manager of Infrastructure Operations, you will lead a team of 5-7 individuals responsible for DevOps/DevSecOps, networking and infrastructure. Your mandate is to lead, coach and mentor the team through ongoing digital transformation and maintenance.

You will:

For Infrastructure:

  • Manage activities for all infrastructure (cloud/on-premise) technology services, ensuring their availability and performance meet SLO’s though a team and MSP. (MSP will be retired in 2025 once 100% on Cloud)
  • Monitor and maintain service levels of all technology infrastructure services, proactively identify emerging problems and mitigate to minimize downtime.
  • Lead a team of cloud, infrastructure and DevOps engineers by providing guidance, mentorship and guidance professional development opportunities. Adopt a results-driven team culture.
  • Create, develop, and deliver a comprehensive infrastructure roadmap aligned with the company’s strategic priorities. Ensuring solutions meet performance, scalability, security and cost-efficiency requirements.
  • Effectively manage key vendors and suppliers by setting up KPIs and facilitating reviews. Ensure issues and problems are tracked, assigned and actioned.
  • Establish and enforce security operations to protect technology assets. Ensure Platform Engineering and Operations complies with all Information Security policies.
  • Maintain an executable disaster recovery and business continuity plan for all infrastructure-related services.

For DevOps:
  • Develop and implement a DevOps strategy aligned with the organization’s strategic priorities.
  • Collaborate with stakeholders to define and prioritize DevOps initiatives.
  • Identify gaps in DevOps services to improve the development life cycle.
  • Evaluate, select, and implement cloud agnostic DevOps tools to improve automation, deployment and monitoring


RequirementsA bachelor’s degree in computer science, information manager or equivalent combination of experience.

A minimum of 4-6+ years ’ experience in a Manager level role in IT.

Demonstrated ability to lead and inspire a successful team of IT professionals.

A minimum of 2+ years AWS Cloud experience. Solid understanding of cost-containment and DRP

A minimum of 5+ years maintaining network systems.

Solid understanding of ITIL like practices.

Expert verbal and written communications kills; stakeholder management; problem solving and influencing skills.

Expert data-driven decisions-making skills.

An ability to manage ambiguity.

BenefitsCompetitive total compensation package, excellent bonus, perks, pensions and benefits

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