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Customer Success Manager

2 months ago

Magog, Canada Humanify Full time
propos de notreclient:

Notre client est un logicielen ligne (SaaS) et une application mobile aidant les courrierslocaux et les flottes internes des commerces locaux offrir unservice de livraison domicile selon les plus hauts standards de lindustrie. Ayant b ti une position de leader national dans lespharmacies lentreprise cherche maintenant se positionner comme la rf rence nationale dans les outils de gestion des op rations dudernier kilom tre. Ils valorisent l honn tet le respect et lhumilit ainsi que le d bat sain le d passement et la curiosit.

R le au sein de lquipe:

Vous serez responsable departiciper la cr ation des process de Customer Success et de lmergence de ce d partement. Vous jouerez un r le cl dans lasatisfaction et la fid lisation des clients en assurant une exprience clientexceptionnelle.

Responsabilits:
  • D veloppementdu d partement: Cr er et structurer le d partementCustomer Success en d finissant les processus outils et indicateursde performance.
  • Onboardingdes clients: Concevoir et g rer le processus d intgration des nouveaux clients assurant une transition fluide etefficace vers leurplateforme.
  • Formation etsupport: D velopper et dispenser des programmes deformation pour les nouveaux clients et fournir un support continuvia vid oconf rence t l phone etchat.
  • Suivi etoptimisation: Surveiller l utilisation de la plateformepar les clients analyser les feedbacks et proposer des amliorations pour optimiser leur exprience.
  • Gestion de larelation client: Entretenir des relations solides avecles clients anticiper leurs besoins et agir en tant que point decontact principal pour toute question ou problme.
  • Collaborationinterservices: Travailler en troite collaboration avecles quipes produit ventes et marketing pour aligner les objectifsclients avec ceux de lentreprise.
  • Am liorationcontinue: Identifier et mettre en uvre des am liorationsaux outils et processus du d partement pour augmenter lefficacit etla satisfactionclient.

Endroit: Poste permanent temps plein leurs bureaux MagogQc



Requirements

Profilsouhait :

  • Dipl meDEC ou BACC pertinent (langues communication marketingcommerce)
  • Exp rience de 5 ans ouplus en service la client le par t l phone/visio/courriels idalement dans un environnement destartup
  • Excellentes comp tencestechnologiques et capacit apprendre de nouveauxlogiciels
  • Autonomie sens de linitiative et d brouillardise
  • Matrise de l anglais et du franais

BenefitsPourquoise joindre eux :
  • Salairecomp titif selon exp rience
  • 3semaines de vacances d s la 1 re anne
  • quipe jeune et en croissance o ilest possible d avoir de vraies responsabilits
  • Caf et collations saines volont
  • Gym au bureau pour garder la forcephysique et mentale
  • Lieu de travailinspirant avec vue sur les montagnes et un lac 3 minutes demarche
  • Boissons rafra chissantes levendredi apr smidi
  • Environnement detravail performant etdynamique