Appointment Coordinator

3 weeks ago

Abbotsford, Canada Trotman Auto Group Full time

Do you have what it takes to join one of Canada’s Best Managed Companies?

Mainland Ford is currently seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as an Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for you

About the Role:

Reporting to the Fixed Operations Manager, the Appointment Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

Schedule:  Full-Time:Tuesday-Saturday 

Hours of operation :  Tuesday-Friday 7:30 am - 4:00 pm; Saturdays - 8:00 am to 4:30 pm

Wage:  $18 - $20 per hour (based on experience)

What We Offer:

Extended Health Care Dental RRSP Employee Assistance Program

Internal Growth and Skill development programs

Who You Are:

Previous experience as an Appointment Coordinator is preferred but not required A proven track record of success in sales and customer service Excellent interpersonal and relationship-building skills Strong communication skills Excellent customer service skills with the desire to exceed expectations Computer skills with proficiency in Microsoft Office Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract

What Your Day Will Look Like:

Efficiently help customers (internal and external) with the highest level of service Ascertain automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians Generate service appointments by following the TAG’s Retention and Business Development Program Handle all allocated Sales/Service inquiries in a prompt and effective fashion Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers Conduct after service follow up calls Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file Assist in all mail out/email campaigns, i.e. draft mail out letters, follow up calls to campaign list Responsible for calling incoming service appts to confirm the appointment and possibly offering an options review for a possible new vehicle.  Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers and emails

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