Manager, Technical Support Center

3 weeks ago

Calgary, Canada Attabotics Inc. Full time
About You You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution. About Attabotics Attabotics is the world’s first 3D robotics supply chain system for modern commerce. Inspired by the framework of ant colonies, Attabotics replaces the rows and aisles of traditional fulfillment centers with a patented storage structure and robotics shuttles that utilize both horizontal and vertical space, reducing a company’s warehouse needs by 85%. By empowering retailers to place fulfillment centers near high-density urban areas, Attabotics helps create jobs and decrease carbon emissions by closing the last-mile delivery gap. Attabotics is a TIME Magazine Most Innovative Company special mention, CNBC Disruptor, and one of Fast Company’s world’s 50 most innovative companies. Attabotics is based in Calgary, Alberta, Canada, with fulfillment centers across the United States and Canada. The Role The Technical Support Center (TSC) serves as the first line of defense against system disruptions and failures. The TSC team are responsible for proactively monitoring multiple networks for conditions that may require special attention to avoid degraded service.Reporting to the VP Operations, you will oversee the activities of the TSC team to ensure the smooth running of Attabotics’ collection of systems, which include PLC, software, electrical, mechanical and structural components. As a people leader, you will be responsible for building and inspiring a high-performing team to ensure we are keeping pace with service demands.This position can be located in Calgary or has the ability to be fully remote from any North American location.

Who you are

5+ years experience in leading an Operations Centre or experience as a Technical Support Lead / Manager is required 7+ years of team or department management experience Background in Electrical / Mechanical Engineering considered an asset Bachelor’s degree in technical field or equivalent combination of education and experience Solid technical and troubleshooting skills and a mechanical aptitude Outstanding organizational, time management and planning skills required Responsive and strategically adept when working with multiple priorities Excellent written and verbal communication skills Excellent presentation development and delivery skills Skilled with leading people remotely through: - flexible communication, delivering multi-mode communications - setting clear performance and team dynamic expectations - employing collaborative communication technology Drives engagement through alignment of direct reports work with their goals and motivators Ensures accountability through following up on unresolved issues or escalations Motivated, self-starter with an excellent work ethic and high level of integrity Passionate about customer support and team building

What we need

Provide oversight and management of the day-to-day operations of the Technical Support Center Ensure systems are in place and utilized to capture, report and communicate service metrics, including client feedback or trends in product or service issues  Identify best practices, contributing to the TSC knowledge base and increasing support service delivery Direct and oversee all aspects of Attabotics system incident response policies, objectives, and initiatives Collaborate with Field Operations, Engineering and other internal teams, to drive incident resolution Drive the continuous improvement by documenting and standardizing support processes Manage and report on Key Performance Indicators to the organization Align customer support activities and initiatives to support and enhance the objectives of the organization  Develops team through coaching, feedback, exposure, and alignment of department goals to the organization’s goals Work closely with the People + Culture team on engagement, performance, retention strategies Other duties as required. If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.Attabotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. Attabotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education.Attabotics promotes a corporate safety culture where employees’ health, safety & well being is number one and with the ultimate goal of establishing a zero incident work environment.Attabotics is aware of false advertisement of our postings, which may include compensation information. These are fraudulent sites and should not be trusted. Attabotics will never ask for any form of payment during the recruitment process. For a current listing of all our postings, and the only legitimate location to apply, please visit.

  • Onsite Technical Support

    6 days ago

    Calgary, Canada Campus Support Full time

    About Us Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are pleased to say that we are looking for an experienced IT...

  • Call Center Manager

    3 days ago

    Calgary, Canada Lag Automotive Group Full time

    We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data,...

  • Junior/Intermediate Technical Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada GAM Technical Services Full time

    Salary: Who Is GAM Tech?GAM Tech specializes in delivering top-notch IT support tailored for small businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering solutions that...

  • Senior Engineer, Technical Support

    3 weeks ago

    Calgary, AB, Canada MatchaTalent Full time

    This role required candidate to permanently relocate at Jubail, Saudi Arabia. Founded in the late 1970s in Saudi Arabia's oil-rich region, this multinational corporation has solidified its position as a global leader in the petrochemical sector. With a diverse product portfolio ranging from chemicals and intermediates to polymers, agri-nutrients, and...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY:Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY:Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY: Reporting to the Sr. Manager, IT Cardlock and Retail Services , the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations. The Technical Support Analyst III will also be key...

  • Senior Analyst, Technical Support

    13 hours ago

    Calgary, Canada Blackline Safety Full time

    Our fast-growing company is currently hiring a Senior Technical Analyst to join our dynamic and collaborative Technical Support team. As a Senior Technical Analyst, you will play a crucial role in resolving complex technical issues and providing innovative solutions to our customers.Who you are You believe in a customer-focused company and want to be part of...

  • Call Center Manager

    2 days ago

    Calgary, Canada ABM College Full time

    ABM College is one of the leading career training institutions in Alberta and Ontario. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right skill-set to meet employment market demands. ABM College is currently looking for a highly competent, energetic, exceptionally motivated, and...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada Internetwork Expert Full time

    Blackline Safety’s Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are...

  • Technical Support Analyst

    3 weeks ago

    Calgary, Canada Internetwork Expert Full time

    Blackline Safety’s Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are...

  • Technical Support Analyst

    3 weeks ago

    Calgary, Canada Internetwork Expert Full time

    Blackline Safety’s Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada United Farmers of Alberta Co-operative Ltd. Full time

    **Position Summary**: **Key Accountabilities**: - Support Point of Sale incident and service requests - Create Point of Sale and Scan Gun profiles - Perform password resets for Point of sale - Testing key enhancements/solutions in our Lab Environment not limited to Point of Sale and Cardlock Solutions - Monthly patching of Cardlock devices - Provide...

  • Wetzel's Pretzels Cardel Rec Center Shawnessy Store

    4 weeks ago

    Calgary, Canada WETZEL'S PRETZELS - CARDEL REC CENTER SHAWNESSY Full time

    Are you looking for a fresh new challenge? Do you want to join one of the newest most exciting food franchises at the Cardel Rec Center in Shawnessy in South east Calgary, while being part of a fun team with competitive pay, and flexible scheduling? We are looking for a store manager to help grow our new location at the Cardel Rec Center Wetzel’s Pretzels...

  • Technical Specialist

    7 days ago

    Calgary, Canada Sigma Power Full time

    **Who We Are** Stuart Olson has been positively impacting the businesses we serve, the communities in which we operate, and the lives we touch since 1911. Our rich history demonstrates our reach and diversity as an integrated, full service organization serving the commercial and industrial markets. Specializing in Turnaround and Maintenance services in the...

  • user support technician

    3 weeks ago

    Calgary, Canada Canadian Petroleum Center Inc Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • user support technician

    3 weeks ago

    Calgary, Canada Canadian Petroleum Center Inc Full time

    Education: Expérience: EducationCollege/CEGEPWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • Technical Support Analyst III

    2 weeks ago

    Calgary, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in future feature...

  • Technical Support Analyst III

    2 weeks ago

    Calgary, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in future feature...

  • Technical Support Analyst III

    2 weeks ago

    Calgary, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in future feature...