Taproom Server and Tour Guide

4 weeks ago

Canmore, Canada The Grizzly Paw Pub and Brewing Co. Full time

Title:            Taproom Server

Reports to:        Director of Brewery Hospitality

Job Type:        Full-Time

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company has been in operation since 1996. Our brewing operations include a 20,000 square foot landmark brewery, a pub, restaurant, taproom, and event space.   

We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready to provide our customers with memorable experiences

 

Summary of Position:

Reporting to the Director of Brewery Hospitality, the Taproom Server & Tour Guide is a front line ambassador for the company, often the first and last impression for our guests entering our facilities.  This role requires excellent customer service, food & beverage serving, strong administration skills, a passion for details and the ability to make empowered decisions. This position is a dynamic role that will include shifts at both of our Retail outlets - our Tasting Room inside the brewery. Strong relationship skills are required, as this position will interact with all customers and colleagues. 

Duties & Responsibilities:

  • Greet all customers with a smile and be engaged
  • Handle the retail sales and ensure accurate inventory practices are followed
  • Ensure the retail space is creatively merchandised and well maintained
  • Serving food and liquor responsibly, while providing guests with a pleasurable experience.
  • Must be knowledgeable in our products as well as our brand, while also having knowledge of our local area
  • Stay up to date with all product knowledge and be able to educate all customers on our beer and soda offerings
  • Generate internal invoices for brewery sales related to beer, soda, and merchandise
  • Provide support for brewery operations when necessary
  • Take all inquiries from customers and direct them to the right department/contact
  • Assist with hospitality functions as required
  • Perform daily tasks such as cleaning, stocking, organizing, ordering and accepting deliveries
  • Ensuring safety of our guests by verifying age and identification to responsibly serve liquor
  • Ready and willing to work in a service role which may include direct contact with the public and or vendor representatives. 
  • Follow all required Health, Safety, Prevention & Sanitation procedures at all times
  • Provide support and training to colleagues as required
  • Maintain proper audit track records, follow company policies & procedures
  • Develop and maintain close and effective working relationship with all supporting departments
  • Run brewery tours once Cicerone certified and trained
  • Consider the environmental impact of all decisions
  • Complete other duties and projects as assigned.

Qualifications

  • Must be 18+ years of age
  • 1-2 years’ experience in the retail and/or hospitality industry
  • 1-2 years’ food & beverage serving experience preferred
  • Hold a valid ProServe certificate as recognized by the AGLC
  • Knowledge of the craft beer industry and a passion for all things beer
  • Cicerone certification a strong asset. Required for the tour guide work.
  • Strong skills with a variety of software programs required; Microsoft Office, TouchBistro, EKOS, etc.
  • Education related to hospitality or related discipline a strong asset
  • Results oriented with the ability to be flexible and work well under pressure
  • Excellent interpersonal skills, sales skills, and strong written and verbal communication abilities
  • Must be able to thrive in a fast-paced atmosphere while providing memorable service to our customers
  • Must be comfortable working independently as well as with a team

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