Customer Service Representative

2 weeks ago

Eastern Passage, Canada Livingston International Full time

Customer Service Representative (Searail)

Customer Service Representative (Searail)

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time 

Location: NS Halifax Eastern Passage - CN040 

JOB SUMMARY

Reporting to the manager, this position is responsible for handling incoming calls, responding to e-mail requests, and ensuring that customer inquiries are answered in a timely fashion. You will make every effort to secure additional business, identify potential sales leads and work with Sales to qualify the leads and maximize order retention.

KEY DUTIES & RESPONSIBILITIES

Provide accurate pricing to dealers, movers, and private customers as required Respond to Internet quote requests and follow-up with customers to secure the business Answer all customer inquiries relating to Livingston Transportation Services, transit times, service parameters, etc. Handle customer track and trace inquiries and provide them with accurate and timely information Provide customers with viable solutions regarding their claims issues Achieve all measurable daily performance standards as outlined and established Place outbound calls to customers to proactively inform them of any service/rail delays Receive, process, and input orders into the system accurately Adhere to Business Code of Ethics, policies, and procedures

KNOWLEDGE & SKILLS

Very strong interpersonal and communication skills (oral and written) Working knowledge of MS Office (Word & Excel) a must Ability to work independently or as part of a group, within a call centre environment Bilingual – French/English desirable Ability to multi-task and prioritize workload Strong customer service focus and flexibility in dealing with diverse customer scenarios Strong attention to detail and ability to process large amounts of information accurately

WORK EXPERIENCE – MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Customer First FocusBusiness Acumen and Straight TalkLeading and DevelopingAccountabilityInclusion and CollaborationAgility

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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