Veterinary Reception, Calgary Animal Referral and Emergency Centre

4 months ago

Calgary, Canada VCA Canada Full time
JOB DESCRIPTION

Veterinary Reception, Client Care

Location: Calgary, AB

Calgary Animal Referral and Emergency Centre is currently welcoming a full time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated

The ideal candidate is organized, calm under pressure and customer service focused:

Prior experience in customer service and administrative duties

Prior knowledge/or ability to learn medical terminology and VCA Woofware

Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment 

Ability to answer a multiline phone system and track and book appointments effectively 

Scheduling appointments; Admitting and discharging pet patients

Invoicing/billing; creating estimates and processing payments

Initiative in carrying out assignments independently

Attention to detail with above average time management skills

General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.

Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in

VCA Canada Student Loan RRSP Program– Ask us more

Competitive wages and benefits

Annual uniform allowance

Exceptional career development: there is room to grow here

RRSP Employer 5 % Match Program – saving for your future just got easier 

Extensive online anytime-anywhere access to journals and textbooks

Employee Assistance Program to support your health and wellbeing

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps

Click

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