Responsable/Lead, Full Time

3 months ago


VaudreuilDorion, Canada 500 Gap (Canada) Inc. Full time

About the Role

Au sujet du poste
Dans le cadre de ce rôle, vous soutiendrez l’équipe de
direction du magasin en réalisant les tâches qui vous seront
confiées. Vous servirez de mentor et de modèle pour les
employés afin de veiller à l’adoption des bons
comportements de service et à l’exécution des tâches dans
vos domaines d’expertise. Vous vous concentrerez sur la
direction des processus ou des domaines d’activité,
l’exécution des tâches et le maintien du rendement pour
garantir l’atteinte des objectifs. En collaboration avec votre
équipe de direction, votre rôle consiste à former et à
encadrer votre équipe et à susciter des comportements
permettant d’offrir une expérience en magasin inégalée.

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

Servir de modèle pour votre équipe afin de réaliser les priorités en magasin, en mettant le client au centre de toutes les préoccupations

Aider l’équipe de direction du magasin à collaborer efficacement avec les employés et veiller à ce que les tâches soient effectuées en temps opportun et de manière efficace

Développer une expertise dans le domaine fonctionnel spécialisé assigné et la partager avec les autres

Participer aux tâches ou aux procédures de travail avant ou après la fermeture du magasin, selon les besoins, y compris à l’ouverture ou à la fermeture du magasin

Écouter et poser des questions pour solliciter de la rétroaction afin de comprendre les besoins et de fournir un bon service

Gérer les interactions de nature particulière ou complexe avec les clients

All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.

Serve as a role model to achieve priorities in store, with the customer as the primary focus

Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner

Build and share expertise in an assigned specialized functional area

Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store

Listen and ask questions to solicit feedback to understand needs and provide service

Handle unique or complex customer interactions

Who You Are

Communiquer ses attentes de façon claire et directe et donner de la rétroaction

Être apte à utiliser efficacement la technologie, à interagir avec les clients et à mobiliser son équipe pour l’atteinte des objectifs

Être en mesure de diriger efficacement les autres et de les inspirer au moyen de l’encadrement et du mentorat

Démontrer de l’intérêt envers l’amélioration et le perfectionnement continus

Maîtriser les connaissances et les pratiques liées au poste et au domaine (ajouter le domaine fonctionnel ici)

Analyser les processus ou le flux de transactions pour déterminer la cause profonde des erreurs

Provides clear and direct communication of expectations and gives feedback

Ability to utilize technology effectively and engage with customers and your team to meet goals

Able to effectively lead and inspire others through coaching and mentoring

Demonstrate interest and initiative towards continuous improvement and growth

Research process or transaction flow to identify root cause of errors



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