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Deskside Support Engineer
3 weeks ago
Job Title: Deskside Support Engineer
Location: Toronto, ON M5K 1J5
Duration:1 year with possibility of extension
Days/Hours: Monday- Friday from 830 am until 5 pm
Pay Rate: $28.00 – 30.00 /hour
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
•Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues•Handle software installation/support/upgrades
•Basic Active Directory and SCCM Knowledge
•Provide 1st/2nd level Help Desk support
•Perform basic LAN and internetworking-related activities
•Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
•Have 3 – 5 years of deskside support experience
•Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
•Have 3 – 5 years of break-fix experience
•Have strong internetworking and troubleshooting skills
•Have A+ certification & at least one certification from either Cisco or Microsoft
•May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
•Must be a self-starter and have the ability to manage multiple tasks
•?Exceptional customer service skills
•Excellent communication skills
•Ability to work independently or as part of a team
•Ability to complete tasks effectively with minimal supervision
•Must be available to work flexible work schedules
•Must have a minimum of a Diploma from a recognized IT program
•High-level skill set
•Outstanding people skills
•Self-starter, needs to be able to work on his/her own
•Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
•Proficient in Windows office
Nice to Haves:
Experience with
Apple devices
- Audio/Video teleconference devices I
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