Customer Success Manager

3 weeks ago

Montreal, Canada FLiiP Full time

FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.

We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.

Why work at FLiiP?

By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.

Your mission:

As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.

Your tasks:

  • Guide new clients through the onboarding steps while transitioning from their old software to FLiiP.
  • Identify opportunities for account expansion and revenue generation within our customer base
  • Advise our customers on how to improve their performance and increase their return on investment
  • Clearly communicate the benefits of new product features and ensure customers adopt them quickly
  • Quickly identify gaps in our product that impact our customers' success
  • Work closely with our product and engineering teams to resolve issues
  • Work collaboratively with clients to help them fully understand our value and achieve results

Requirements

  • Experience in developing and maintaining strong client relationships
  • Comfort in handling difficult situations and escalating issues appropriately
  • Proactive, detail-oriented, forward-thinking and productive work ethic
  • Excellent communication, problem-solving and listening skills
  • At least 2 years of professional experience in customer service
  • Technology-savvy
  • Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
  • Bilingual in French and English is an asset

Benefits

  • Hybrid work once fully trained
  • Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move.
  • Access to a monthly telecommunications allowance (phone and internet)
  • Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
  • Competitive salary based on your experience
  • Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team.

We know imposter syndrome can get in the way of spectacular candidates, but please don't hesitate to apply. We'd love to hear from you.

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