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Branch Floater

3 months ago

Toronto, Canada Chit Chats Full time
Job Description

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defence for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it Your process and sort shipments meticulously and are highly proficient in navigating our platform.   You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you.  You take pride in and maintain a clean and tidy branch.

Responsibilities to Clients

  • Greet customers while representing Chit Chats’ brand and values.
  • Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business.
  • Responsible for the cleanliness, safety, and organization of the branch
  • Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face
  • Offer consultative service, answer questions and make product and service recommendations.
  • Process shipments meticulously including scanning, sorting and loading onto skids.
  • Take inventory and place orders for supplies.
  • Maintain incoming and outgoing client returns.
  • Ensure the compliance of shipments and reviews are completed thoroughly and accurately.
  • Responsible for educating clients on shipment compliance needs (Canadian, US, Internationally re: restrictions, weight, dims, packaging)
  • Ensure batch accuracy during processing and uses the appropriate indicators for batch identification
  • Responsible for complete BOL- should be true and accurate
  • Must possess the ability to provide proper and appropriate documentation/escalation of shipment and client challenges or inquires
  • Ensure shipment processing and compliance reviews are completed within a timely manner
  • Must support Drivers with loading and unloading freight.
  • Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.) from within the Branch.
  • Additional responsibilities as required

Responsibilities to Team

  • Help assist the branches when they are short staff.
  • Responsible to ensure full compliance with all company safety and risk management policies and procedures
  • Open and close branches when needed.
  • Follow company policies and procedures to a T.
  • Follow compliance procedures.
  • Contribute to a log of escalations and provide summary reports to management.
  • Help teammates to ensure effective and low-cost procedures.
  • Maintain good communication between team members.
  • Extra tasks or projects from time to time.

Competencies

  • Client Service
  • Anticipation and responsiveness
  • Solution provider
  • Attention to detail
  • Teamwork and Organizational skills
  • Interpersonal skills 

Additional Information

  • Class 1 safety shoes required (green triangle patch).
  • This is a permanent full-time position​​​​​

Qualifications

  • Must be available between the hours of 9 am - 9 pm Monday to Friday. 
  • Must be able to commute to our GTA branches for coverage when needed.
  • Excellent verbal and written communication skills.
  • Ability to multitask with efficiency in a fast-paced environment.
  • High level of accuracy and attention to detail.
  • Standing for long periods of time, bending, heavy lifting may be required.
  • Previous retail, warehouse and shipping experience is considered an asset.
  • Proficient with common computer applications and interest in learning new technical skills. 
  • Trustworthy, reliable, full of heart with a positive outlook on life.
  • Possess a passion for serving people, going above and beyond to help our clients realize their dreams.


Additional Information

  • Class 1 safety shoes required (green triangle patch). 
  • This is a Permanent Full-Time position