Operations System Damages Representative

5 days ago

Penticton, Canada FortisBC Full time

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,370.00 Bi-weekly
Workplace Flexibility: No
Posting End Date: Open until filled

 

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. 

 

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Responsibilities
  • Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.
  • Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate approvals. 
  • Distributing customer invoices and appropriate supporting documentation. Prepare invoice break down statements when requested by internal or external customers. 
  • Prepares and updates claims interactions in online; runs queries and reports, updates and maintains all related information. Processes records for hit and exposed lines; reviews for accuracy and compliance.
  • Processes claim related work orders and notifications, maintaining data integrity.  
  • Works with Managers/Supervisors to resolve customer disputes, creates supporting documentation for billing arrangements; applies discounts where required; actions collections and/or write offs. 
  • Responds to internal and external customer inquiries, verbally or in written communications.  
  • Responsible for pursuing all claims less than $5000.00
  • Provides assistance with pursuing recoveries from damages incurred on Fortis assets (mains, services, meters, etc.) for claims and adjusts claims against FortisBC including foreign utility damage, and general damages (structural, environmental, etc.) for minor claims.
  • Collaborates with others to gather claim information; May communicate with claimants, employees, and others external agencies (i.e. insurance company).
  • Provides assistance with the assessment and payment of claims involving FortisBC. 
  • Provides support to others in the investigation and gathering of information of all claims files.
  • Performs administrative duties such as scans documents in SAP, prepares and/or mails letters or emails, invoices, reminder notices, etc. 
  • Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
Requirements
  • High School graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
  • Minimum of two (2) years directly related, relevant work experience, typically gained through an Operation Support Representative 3 position, or an insurance and claims work environment. 
  • Customer service and strong verbal/non-verbal communication skills, including the ability to: respond to difficult or demanding internal/external customer situations with tact and diplomacy either over the phone, written, or in person; and take initiative to successfully resolve matters.
  • Sound organizational skills including the ability to multi-task, prioritize and work under pressure during peak workload periods and to meet tight deadlines.
  • Sound written communication skills including the ability to prepare and compose a variety of external and internal correspondence and process enquiries.
  • Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a positive team environment.
  • Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and electronic spreadsheets.
  • Working knowledge of computer systems operations, environment and peripherals.  Sound working knowledge of various applications software in use in the department (SAP & suite of MS Office products).  
  • Knowledge of field operations processes and procedures.
  • Sound analytical and decision making skills.
  • Ability to interpret data from a variety of sources
What you need to know:
  • Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review and letters on file.
  • This role is covered under the FortisBC/MoveUP Collective Agreement.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

 

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

 

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

  • Site Operator: Windshield Repair Technician

    4 weeks ago

    Penticton, Canada DECO Windshield Repair Full time

    $17.75/hr + **Commission + Tips** Average First Year Operator Wage**:$24.00/hr** Are you a top performer? Do you love to work independently? Do you have what it takes to become a team member at DECO Windshield Repair? DECO operates seasonally from March to November and is Canada's largest mobile on-demand windshield service company. With its bright orange...

  • Store Systems and Administration

    1 month ago

    Penticton, Canada London Drugs Part time

    Not just a job… a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: Store Systems and...

  • Store Systems and Administration

    4 weeks ago

    Penticton, British Columbia, Canada London Drugs Full time

    Not just a job...a communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team We currently have opportunities for: Store Systems and Administration The...

  • Dispatcher/customer Service Representative

    3 weeks ago

    Penticton, Canada Penticton Towing Full time

    Position Overview: As a Dispatcher and Customer Service Representative for Penticton towing, you will play a vital role in ensuring the smooth operation of our services by efficiently dispatching our fleet and delivering exceptional customer service. Your responsibilities will involve coordinating tow truck operators, communicating with customers, and...

  • Water Damage Technician

    1 month ago

    Penticton, Canada ServiceMaster Restore of Penticton Full time

    Benefits: Dental insurance Health insurance Opportunity for advancement Training & development Who We AreServiceMaster of Penticton is a restoration company that has been serving the South Okanagan since 2002. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in...

  • Water Damage Technician

    2 weeks ago

    Penticton, British Columbia, Canada ServiceMaster Restore of Penticton Full time

    Benefits:Dental insurance Health insurance Opportunity for advancement Training & development Who We AreServiceMaster of Penticton is a restoration company that has been serving the South Okanagan since 2002. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day. At...

  • Water Damage Technician

    4 weeks ago

    Penticton, Canada ServiceMaster Restore of Penticton Full time

    Benefits: Dental insurance Health insurance Opportunity for advancement Training & development Who We AreServiceMaster of Penticton is a restoration company that has been serving the South Okanagan since 2002. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in...

  • Customer Care Representative

    3 weeks ago

    Penticton, Canada Connect Hearing Full time

    Penticton, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment?_ - Are you looking for an opportunity to make a difference?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...

  • Member Service Representative

    3 weeks ago

    Penticton, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Customer Care Representative

    2 weeks ago

    Penticton, British Columbia, Canada Connect Hearing Full time

    Penticton, CanadaCustomer Care Representative Are you comfortable in a fastpaced retail clinic environment?_ Are you looking for an opportunity to make a difference?_ Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at- Connect Hearing as a- Customer Care Representative*Who we are**:Connect...

  • Customer Service Representative

    2 weeks ago

    Penticton, Canada Okanagan Label Full time

    Okanagan Label and Print is a locally owned and operated business in the South Okanagan city of Penticton. The land between two lakes has plenty to offer for those who enjoy outdoor activities, but also caters to those who enjoy the amenities of a city with the atmosphere of a small town. Okanagan Label and Print is a family-orientated business manufacturing...

  • Systems (GIS) Technician

    4 days ago

    Penticton, Canada GoGeomatics Full time

    Employment Opportunity The Penticton Indian Band (PIB) is currently seeking an ambitious and qualified individual to fill the following position:Position Title: Geographic Information Systems (GIS) TechnicianClassification: $ 37.35 – 46.14Department: InfrastructureType: Level 9Status: Full Time/PermanentResponsible To: Director of InfrastructureLocation:...

  • Systems (GIS) Technician

    1 day ago

    Penticton, Canada GoGeomatics Full time

    Employment Opportunity The Penticton Indian Band (PIB) is currently seeking an ambitious and qualified individual to fill the following position:Position Title: Geographic Information Systems (GIS) TechnicianClassification: $ 37.35 – 46.14Department: InfrastructureType: Level 9Status: Full Time/PermanentResponsible To: Director of InfrastructureLocation:...

  • Operations Manager

    3 weeks ago

    Penticton, Canada Broadview Landscape Inc. Full time

    Broadview Landscape Inc is an energetic growing company in the Landscape and construction industry. We are looking for a motivated individual with a goal orientated mindset and attitude. We are looking for someone who wants to take an opportunity and grow with the business. **Responsibilities**: - Ensure all operations are carried on in an appropriate and...

  • Assistant Store Manager

    3 days ago

    Penticton, Canada Winners Full time

    **Rocco discovered EMPOWERMENT working at TJX** Being listened to and feeling respected is something everyone wants, and that’s certainly true of Rocco’s experience as a leader in our stores. We want our people to take pride in their work and we empower them to make decisions to go above and beyond! **What you’ll discover** Eligible Associates can...

  • Automotive Parts Representative

    2 weeks ago

    Penticton, Canada Lordco Parts Ltd. Full time

    **Position: Automotive Parts Representative** **Location: Penticton** - Do you love interacting with people and sharing your automotive knowledge? _Are you looking for a full-time job close to home?_ Bring your passion for automotives to our Penticton, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned...

  • Warehouse, Inventory, Stocking and Stores Attendant

    3 weeks ago

    Penticton, Canada PHSA Full time

    **Warehouse, Inventory, Stocking and Stores Attendant (Casual)** In-Hospital Replenishment and Distribution & Warehouse Operations Penticton, BC In accordance with established vision and values of the organization, this position performs a variety of stores duties in designated areas of the warehouse and logistics operations of Interior Health such as...

  • Canulc customer Service Representative

    4 weeks ago

    Penticton, Canada Staples Canada Full time

    : 1248752 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Warehouse, Inventory, Stocking and Stores Attendant

    2 weeks ago

    Penticton, British Columbia, Canada PHSA Full time

    Warehouse, Inventory, Stocking and Stores Attendant (Casual)In-Hospital Replenishment and Distribution & Warehouse OperationsPenticton, BCIn accordance with established vision and values of the organization, this position performs a variety of stores duties in designated areas of the warehouse and logistics operations of Interior Health such as shipping and...

  • Equipment Operator/Distribution Assistant

    2 weeks ago

    Penticton, British Columbia, Canada fortisBC Full time

    Affiliation: IBEWEmployment Status: Full-Time RegularSalary: $40.05 Workplace Flexibility: NoPosting End Date: Open until filled As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. We're actively seeking new talent...