Member Service Representative

4 months ago

Penticton, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Member Service Representative for our Penticton Service Location. This Temporary Full time assignment will end late August or early September.

As a Member Service Representative, your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Who you are:

- You’re passionate about delivering exceptional Member experiences.
- You have excellent verbal and written communication skills.
- You’re an analytical thinker with sound judgment and decision-making skills.
- A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:

- Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.
- Enhances Member value by promoting BCAA Membership, products and services
- Process payments and documents.

What you bring:

- Completion of Grade 12.
- At least two years’ experience in customer service, preferably in insurance or hospitality
- Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).
- Bonus qualifications
- CAIB certification or knowledge of ICBC systems.
- Ability to speak other languages aside from English.
- The hourly rate range for this position _
- is $_
- 19.92 to_
- $24.90 _
- and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%._

What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.- Career and personal development to help you grow and reach your goals.- Incentives that recognize team and individual sales and performance.- Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.- A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

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