Customer Service Representative – Information Booth

1 week ago

London, Canada Reimagined Parking Full time
DescriptionWork Hours/Shift: Part-time Hours can range between Monday - Friday 6:30am - 5:00pm
**Changes to this schedule are subject to operational requirements.

NOTE: Hours are reduced during college breaks and April through August. Shift times may vary based on the demands of the college.

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders.  Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
Key Responsibilities
  • Arm & Disarm Alarms in Parking office and Information booth.
  • Check roadways around the booth for hazards.
  • Check Booth to ensure there is no damage and that it is secure.
  • Provide friendly and courteous customer service.
  • Handle all customer inquiries and complaints quickly and efficiently.
  • Ensure stock of maps is adequate, request copies from supervisor when needed.
  • Review Emails and prepare guest passes with directions, as required by college.
  • Maintain clean work environment.
  • Ensure uniform and high visibility vest are clean and always worn.
  • Foot Patrol/ Driving will be required from time to time.
  • Other duties as assigned.

Skills, Knowledge and Expertise
  • Must be at least 18 years of age
  • Some customer service experience is an asset.
  • Good written and verbal communication and time management skills.
  • Some computer skills required.
  • Prefer high school diploma or equivalent.
  • Comfortable with devices running both Android and Apple Operating Systems
  • Excellent verbal and written communication skills
  • Valid Driver's license required.
  • Clean Motor Vehicle Report (MVR)

BenefitsPer Collective Agreement The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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