Director – Premise Services Operations
2 weeks ago
Job Details
Description
AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB.
We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic plans aligned with organizational objectives, and a demonstrated flair for dynamic leadership in cultivating high-performance cultures.
What you will accomplish together with our senior leadership team:
In the role of Director, reporting to the Executive Director, you will play a crucial leadership role in the development and delivery of Premise Services.
Responsibilities will encompass offering strategic guidance, providing operational direction, and nurturing robust relationships with AFL’s clients and operational stakeholders.
Your primary goal will be to ensure the fulfillment of all business goals and objectives.
What You will do:
Responsible for providing leadership and oversight for all day-to-day departmental operations within their designated region; including: Development and implementation of regional strategic plans, key performance indicators, and objectives in collaboration with the Executive Director and Director to maximize productivity and ensure customer obligations are met.Collaborate closely with the other Director of Premise Operations to monitor progress and establish consistency across all aspects of Premise Services operations and client interactions.Responsible for planning, development, execution, and regular review of the Premise budget and achieving operational target metrics.Management of direct reports and departmental activities related to employment, including recruitment, training, development, performance management, and employee relations.Motivation and achievement of required value generation (sales) targets for assigned regions. This includes providing sales and customer service training for front-line field technicians. Lead the oversight of production and quality assurance in collaboration with the Human Resources, Health and Safety, and Procurement and Contracts teams to ensure operational activities comply with relevant standards, guidelines, and regulations. Collaborate with external vendors and internal departments, including Dispatch, Resource Planning, and Finance, to enhance efficiencies, minimize customer experience issues, and enhance fulfillment and service delivery. Partner with the material team to foster innovation and drive process improvement initiatives aimed at enhancing efficiencies in inventory management and turnaround time. This involves exchanging best practices and implementing process enhancements that positively impact operations. Outstanding communication and interpersonal skills that will facilitate team development and collaboration with key stakeholders, including internal departments, senior management, and clients. Ensure timely addressing of customer escalations and subsequent follow-up with internal and external stakeholders. Deliver operational reviews to AFL clients and team members.What you bring:
Knowledge & Experience A relevant degree, diploma, or certificate is required. Preference is given to candidates with education in Business and/or Finance.Minimum of 5 years of senior management experience in the Telecommunications or IT industry is necessary.Thorough understanding of both copper and GPON telecommunications infrastructure and associated services is essential.Extensive knowledge and experience in sales processes, with a demonstrated history of meeting sales targets in a field operations environment, are required.Proficiency in MS Office, particularly Excel, Word, Visio, and PowerPoint, is a must. Skills and Abilities Leadership – Proven success in leading high-performance teams, achieving results through others, and being an influential collaborator.Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvement.Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision.Customer oriented – Demonstrate strong focus on customer service and client satisfaction while maintaining high ethics and professional integrity in all interactions.Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems.Results focused – Ability to organize and manage multiple, and at times competing priorities.Adaptability – succeeds in a challenging environment, embraces change, adapts to various situations, thrives in ambiguity, and responds with agility to changing market conditions.Communication skills – Demonstrate effective communication and collaboration skills necessary to lead and manage teams and projects effectively.Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.Working conditions:
Physical Requirements Regular visits to field teams and travel are necessary.This position entails working from regional field locations as needed.This position is based in Calgary.How to Apply:
To apply for this position, please submit your resume and cover letter. If you require accommodations at any stage of the hiring process, please contact . All information received in relation to your accommodation will be kept confidential.
Who is AFL Network Services:
AFL Network Services (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.
Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
-
Director – Premise Services Operations
1 week ago
Calgary, Canada AFL Full timeDescription : AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB. We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic plans...
-
Director – Premise Services Operations
1 week ago
Calgary, Canada AFL Full timeDescription : AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB. We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic plans...
-
Director – Premise Services Operations
1 week ago
Calgary, Canada AFL Full timeDescription : AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB. We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic plans...
-
Calgary, AB, Canada AFL Full timeDescription : AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB. We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic...
-
Director of Service
2 weeks ago
Calgary, AB, Canada AFL Telecommunications, LLC Full timeOperations Management Full-Time On-site AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB. We encourage you to apply if you possess expertise in optimizing operational processes, a track record of...
-
Senior Director, Strategy and Operations
4 weeks ago
Calgary, Canada HumanEdge Global Full timeSenior Director, Strategy and Operations On November 15, 1975, four graduates of Grant MacEwan College decided to open a group home in the inner city of Edmonton. With a vision to evoke change and contribute to the community, these individuals sought to provide support to young people who required care. This ambition ultimately resulted in the foundation of...
-
Senior Director, Strategy and Operations
3 weeks ago
Calgary, Canada HumanEdge Global Full timeSenior Director, Strategy and Operations On November 15, 1975, four graduates of Grant MacEwan College decided to open a group home in the inner city of Edmonton. With a vision to evoke change and contribute to the community, these individuals sought to provide support to young people who required care. This ambition ultimately resulted in the foundation of...
-
Senior Director, Strategy and Operations
3 weeks ago
Calgary, Canada HumanEdge Global Full timeSenior Director, Strategy and Operations On November 15, 1975, four graduates of Grant MacEwan College decided to open a group home in the inner city of Edmonton. With a vision to evoke change and contribute to the community, these individuals sought to provide support to young people who required care. This ambition ultimately resulted in the foundation of...
-
Director, Student Wellness Services
1 day ago
Calgary, Canada The University of Calgary Full time**Description** The **Student Wellness Services Team** in **Student and Enrolment Services** is currently seeking a Full-time Regular **Director**. Reporting directly to the Senior Director, Student Wellness, Accessibility and Support (SWAS), the Director is responsible for strategic and operational leadership for the health services in Student Wellness...
-
Director, Commercial Services
2 weeks ago
Calgary, Canada Lloyd Sadd Full timeTHE ROLE As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences. You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients...
-
Director, Commercial Services
2 weeks ago
Calgary, Canada Lloyd Sadd Full timeTHE ROLE As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences. You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients...
-
Director, Commercial Services
2 weeks ago
Calgary, Canada Lloyd Sadd Full timeTHE ROLE As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences. You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients...
-
Director, Commercial Services
2 weeks ago
Calgary, Canada Lloyd Sadd Full timeTHE ROLE As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences. You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients...
-
Director, Information Technology
1 week ago
Calgary, Canada Calfrac Well Services Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company's Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions, including oversight of IT...
-
Director, Information Technology
1 week ago
Calgary, Canada Calfrac Well Services Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company's Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions, including oversight of IT operations,...
-
Director, Information Technology
1 week ago
Calgary, Canada Calfrac Well Services Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company's Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions, including oversight of IT operations,...
-
Director, Information Technology
1 week ago
Calgary, Canada Calfrac Well Services Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company's Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions, including oversight of IT operations,...
-
Infrastructure and Operations Lead
10 hours ago
Calgary, Canada Foundations For The Future Charter Academy Full timeLocated in Calgary, Foundations for the Future Charter Academy (FFCA) is the largest public charter school in Alberta, soon to be serving over 4000 students in eight campuses throughout the city. We offer educational programming through a Distinctive Teaching and Learning Framework developed within the Alberta context for students from Kindergarten to Grade...
-
Director, Information Technology
2 weeks ago
Calgary, Canada Calfrac Well Services Ltd Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company’s Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions,...
-
Director, Information Technology
2 weeks ago
Calgary, Canada Calfrac Well Services Ltd Full timeDirector, Information Technology - this position is located in Calgary, AB ROLE STATEMENT: Reporting to the Chief Financial Officer, the Director, Information Technology is the leader of the Company’s Information Technology (IT) department and is responsible for the effective planning and execution of its IT functions, including...
