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Warehouse Supervisor

3 months ago

Richmond, Canada Fresenius Medical Care Full time

PURPOSE AND SCOPE :

Supports FME-Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME-Canada Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the Warehouse Manager, this individual will be responsible for all matters pertaining to the shipping, receiving and storing of Fresenius Medical Care products in addition to the maintenance of the warehouse environment and equipment.

DUTIES / ACTIVITIES :

CUSTOMER SERVICE :

Responsible for driving the FME-Canada culture through values and customer service standards.

Accountable for outstanding customer service to all external and internal customers.

Develops and maintains effective relationships through effective and timely communication.

Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES :

Manage and supervise the shipper/receivers working in the warehouse assuring teamwork and commitment to company goals.

Responsible for the receiving of in-bound and the shipping of out-bound products in accordance with Fresenius Medical Care Canada’s SOP (standard operating procedure), including the processing and maintenance of all documentation.

Responsible for the location and storage of products insuring product integrity, accessibility and personnel safety.

Responsible for insuring product quarantine as required in accordance to FME-Canada’s SOP.

Responsible for insuring product destruct orders are fulfilled in accordance to FFME-Canada’s SOP.

Maintain warehouse pest and sanitary records in accordance with FME-Canada’s SOP.

Assist the Warehouse Manager to conduct semi-annual inventory counts and reconciliation.

Insure warehouse equipment is routinely serviced, maintained in safe operational condition and operated in a safe manner at all times.

Report any safety or operational concerns to the Warehouse Manager.

Provide backup coverage for the broad spectrum of Customer Service activities as required.

Carry a phone when required.

Perform other duties that may be assigned from time to time.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION :

Minimum of high school education required

Forklift license

Training in WHMIS

EXPERIENCE AND REQUIRED SKILLS:

Experience supervising employees within a team environment.

Working knowledge of warehousing, freight carriers, and the associated procedures.

Working knowledge of a computerized warehouse environment.

The ability to multitask and work cooperatively with a variety of departments within FME-Canada.

Forklift experience

RELATIONSHIPS:

Internal Contacts: All internal Employees in BC and Distribution employees in Canada; FUSA.

External Contacts: Vendors including freight companies, 3rd party warehouses, customs brokers, customers

SUPERVISION :

Shipper/Receivers

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.