Customer Support Manager

4 weeks ago

SaintEustache, Canada Volvo Group Full time

Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a Customer Support Manager

WHAT TO EXPECT :

The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance

Develop and maintain strong relationships across all levels within the customer organization

YOUR RESPONSABILITIES: 

Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure dataOversee activities of Service Technicians including troubleshooting, parts order, and part replacement Investigate root cause and develop countermeasures for repeat failuresAnalyze Mean Distance Between Failure data and issue reliability reports for the customerSupport with fleet wide campaign activitiesVisit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are availableFind viable commercial and technical solutions to ensure client satisfactionAct as liaison with Nova Bus internal teams to resolve customer issuesBe on-call during weekends and eveningsSafeguard organizational and personal information confidentiallyRespect and enforce the policies, rules and values of the companyFoster teamwork and improved communicationDevelop personal and professional skills

YOUR BENEFITS: 

Competitive salary, benefits and generous vacation policy ;Compagny recognized for the quality of its product2 weeks paid vacation during the holiday seasonRRSP with up to 7% employer contributionFlexible work schedule100% telework

WHAT YOU NEED: 

5 to 10 years of hands on and technical experience in the automotive industryPreferably a Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experienceSuccessful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholdersExcellent analytical skills, strong customer focus and a positive attitude are key requirements.Independence and resourcefulness Confident and effective decision-maker Proven presentation skillsStrong facilitation and conflict resolution skillsAdvanced knowledge of the Microsoft Office suite, specifically Powerpoint and ExcelBilingual, is not required but an assetMust be located in the region of Ottawa Frequent travel to local customer and company facilities Occasional travel to suppliers and factory

At Nova Bus, we welcome you just as you are We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

By submitting your application, you consent to Nova Bus collecting and processing your personal data for evaluation purposes as part of our selection and hiring process until the recruitment process is completed, and twelve (12) months thereafter. You have the right to withdraw your consent at any time and it will be your responsibility to notify us.

Nova Bus thanks those who express an interest by submitting an application. However, only successful candidates will be contacted.

Nova Bus, a Volvo Group company, is one of North America's leading providers of sustainable transit solutions. Our team of over 1,500 employees in three plants (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in New York State) works in partnership with some of the largest transit authorities in Canada and the United States. Are you looking for a new challenge with a social, economic and environmental impact? Would you like to boost your career and make a difference? Take part in the electrification of transportation by joining our team

Performance | Trust |Customer success |Change |Passion

#NOVA01

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