Customer Support Manager

1 week ago

SaintEustache, Quebec, Canada AB Volvo Full time

Select how often (in days) to receive an alert:

Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a Customer Support Manager

WHAT TO EXPECT :

The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance

Develop and maintain strong relationships across all levels within the customer organization

YOUR RESPONSABILITIES:

  • Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
  • Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
  • Investigate root cause and develop countermeasures for repeat failures
  • Analyze Mean Distance Between Failure data and issue reliability reports for the customer
  • Support with fleet wide campaign activities
  • Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
  • Find viable commercial and technical solutions to ensure client satisfaction
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Be on-call during weekends and evenings
  • Safeguard organizational and personal information confidentially
  • Respect and enforce the policies, rules and values of the company
  • Foster teamwork and improved communication
  • Develop personal and professional skills

YOUR BENEFITS:

  • Competitive salary, benefits and generous vacation policy ;
  • Compagny recognized for the quality of its product
  • 2 weeks paid vacation during the holiday season
  • RRSP with up to 7% employer contribution
  • 100% telework

WHAT YOU NEED:

  • 5 to 10 years of hands on and technical experience in the automotive industry
  • Preferably a Bachelor's degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
  • Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
  • Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
  • Independence and resourcefulness
  • Confident and effective decision-maker
  • Strong facilitation and conflict resolution skills
  • Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
  • Bilingual, is not required but an asset
  • Must be located in the region of Ottawa
  • Frequent travel to local customer and company facilities
  • Occasional travel to suppliers and factory

At Nova Bus, we welcome you just as you are We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

By submitting your application, you consent to Nova Bus collecting and processing your personal data for evaluation purposes as part of our selection and hiring process until the recruitment process is completed, and twelve (12) months thereafter. You have the right to withdraw your consent at any time and it will be your responsibility to notify us.

Nova Bus thanks those who express an interest by submitting an application. However, only successful candidates will be contacted.

Nova Bus, a Volvo Group company, is one of North America's leading providers of sustainable transit solutions. Our team of over 1,500 employees in three plants (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in New York State) works in partnership with some of the largest transit authorities in Canada and the United States. Are you looking for a new challenge with a social, economic and environmental impact? Would you like to boost your career and make a difference? Take part in the electrification of transportation by joining our team

Performance | Trust |Customer success |Change |Passion

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

#J-18808-Ljbffr

  • Customer Support/Sales

    1 week ago

    Saint-Eustache, Quebec, Canada AFCC Automotive Finance Canada Inc Full time

    Qui sommes-nous :Chez AFC (Automotive Finance Corporation), nous soutenons les ambitions entrepreneuriales de notre communauté depuis plus de 35 ans. Notre engagement est d'aider les concessionnaires automobiles indépendants à réaliser leurs rêves. Les solutions de financement d'AFC sont largement utilisées en Amérique du Nord, libérant ainsi la...

  • Administrative Store Support

    4 weeks ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Administrative Store Support

    1 month ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • 15h Left: Director of Customer Experience

    1 week ago

    Saint-Eustache, Quebec, Canada Bath Fitter Full time

    Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter.Who are we?For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one day....

  • Spécialiste Support Technique

    1 week ago

    Saint-Eustache, Quebec, Canada AMD Medicom Full time

    **Pourquoi se joindre notre équipe ?**Vous pensez avoir ce qu'il faut pour travailler dans une organisation où la créativité, le dynamisme et l'ambition sont valorisés et où l'intégrité motive tout ce que nous faisons ?Medicom existe depuis plus de 35 ans et a conservé son esprit entrepreneurial. En travaillant avec nous, vous aurez l'occasion de...

  • DIRECTOR, CUSTOMER EXPERIENCE-Remote

    1 week ago

    Saint-Eustache, Quebec, Canada Bath Fitter Full time

    Are you looking to shape the future of customer experience? We are a growing organization that prioritizes employees and their quality of life. That's why we're proud to be certified as " Great Place to Work" & "Most Admired Corporate Cultures in Canada." The Director of Customer Experience is at the heart of our commitment to service excellence, shaping our...

  • Administrative Support Assistant

    1 week ago

    Saint-Eustache, Quebec, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?:As the global leader in innovative and sustainable building materials, we're committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.Do you have the drive, the...

  • Customer Support Representative

    1 week ago

    Mont-Saint-Hilaire, Quebec, Canada Scotiabank Full time

    Our Senior Customer Experience Associates/ Mont St.Hilaire/ Permanent/ Full-time 37.Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others.As an essential member of the Canadian...

  • OMNI Customer Fulfillment Associate

    4 weeks ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    2 months ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Retail Manager, Services

    1 week ago

    Saint-Eustache, Quebec, Canada Staples Canada Full time

    Who we are Staples Canada is The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you do As the Services Manager,...

  • Department Manager

    4 weeks ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    What you'll do...LEADER, COACH, TEAM PLAYER—ALL ROLLED INTO ONE.It takes a special kind of person to be a Department Manager at Walmart—because we're every bit as committed to our team culture as we are to our customers. No matter the department, our Managers are friendly, confident communicators who know how to get the best out of their team—and...

  • Department Manager

    1 month ago

    Saint-Eustache, Quebec, Canada Walmart Canada Full time

    What you'll do...LEADER, COACH, TEAM PLAYER—ALL ROLLED INTO ONE.It takes a special kind of person to be a Department Manager at Walmart—because we're every bit as committed to our team culture as we are to our customers. No matter the department, our Managers are friendly, confident communicators who know how to get the best out of their team—and...

  • Project Manager, Cruise Ships

    1 week ago

    Saint-Eustache, Quebec, Canada Bath Fitter Full time

    Summary of the roleProject Manager, Cruise Ships will be responsible for overseeing and coordinating renovation projects with cruise ship customers. This person will ensure the smooth running of work from start to finish of projects, acting as the main point of contact for customers, maintaining strong relationships with them, and ensuring that projects are...

  • Customs Manager

    1 week ago

    Saint-Bruno-de-Montarville, Quebec, Canada ALSTOM Full time

    Req ID:402714Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....

  • Recreation Manager

    1 week ago

    Saint-Eustache, Quebec, Canada Cogir Full time

    A golden opportunity to make a positive difference in the lives of seniors Do you want to join a team where people, respect and collaboration are an integral part of the values of the company and of all team members? At Cogir, we hire people with a heart, a strong team spirit and a concern for customer service.**: Do you want to be a key member of a team...

  • Senior Manager, Enterprise

    1 week ago

    Saint-Eustache, Quebec, Canada KPMG-Canada Full time

    OverviewAt KPMG, join a team of diverse and dedicated problem solvers united by turning insight into opportunity for clients and communities worldwide. A talented and proven leader is sought by KPMG -Ville Saint-Laurent to provide exceptional customer service and motivate teams.As a Manager, you will lead KPMG's assurance teams, ensuring correct accounting...

  • General Manager

    1 week ago

    Saint-Eustache, Quebec, Canada Bureau en Gros Full time

    :Who we areAs the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.If that's you, let's work,...

  • Site Manager

    1 week ago

    Saint-Eustache, Quebec, Canada Lafarge Canada Full time

    Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.Site ManagerRequisition ID:6817Location:St-Eustache, Quebec, CA, J7P...

  • Site Manager

    1 week ago

    Saint-Eustache, Quebec, Canada Holcim Full time

    Role The Site Manager (quarrying and paving) is responsible for the safety, supervision, performance and development of the site's operating, manufacturing and maintenance teams, as well as maintaining available reserves and optimizing plant performance. The Site Manager also interfaces with the functional teams (Environment, Land, Industrial...