Warehouse Supervisor

Join our fast-growing team as a passionate and motivated Warehouse Supervisor, and be a part of our journey towards excellence.

Employment Type: Permanent
Shift – TBD
Office/Facility: Lineage Hamilton

The Supervisor promotes a safety culture, an engaged workforce, and exceptional service at the facility. The majority of the Supervisor’s time is spent out on the floor providing direction to the warehouse team and coaching employees on safety, service, and productivity. They supervise and lead the warehouse team by monitoring, measuring, coaching, and developing individual and team performance. They monitor daily metrics and implement improvements to operations in pursuit of operational excellence, a safe workplace, and an exceptional customer experience.

KEY RESPONSIBILITIES

Safety & Compliance

Be a Safety Champion Lead and promote a culture where Health & Safety is our #1 priority. Provide leadership and support for Health & Safety initiatives at the facility. Work with the warehouse team to ensure compliance with the company’s health and safety policies and related legislation. Operate within and ensure full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace. Report facility maintenance issues to the Facility Maintenance Manager for resolution and follow up as needed to ensure they are addressed in a timely manner to reduce the impact on operations. Evaluate safety, security, and housekeeping levels on a daily basis by reviewing warehouse operations to ensure the warehouse is clean, secure, and well-organized, and that damage to product, equipment, and facility is prevented. Work with regional Health & Safety leads to implement health & safety incident prevention programs. Work with the Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training, and compliance reporting.

People Leadership

Lead with servant leadership and foster a supportive and inclusive team environment. Prioritize daily warehouse operations, providing leadership, coaching, and direction to the warehouse team, aligning efforts with our vision, mission, strategy, and culture. Assist the General Manager in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives. Monitor, measure, coach, and develop the performance of direct reports, ensuring adherence to policies and procedures, providing recognition, evaluating and providing feedback on performance, addressing complaints, and resolving problems. Participate in the hiring, training, and development of staff. Lead or participate in establishing work schedules and ensure that they are correctly implemented and that jobs are assigned and completed effectively. Track daily attendance of warehouse employees including sick days, vacation, and floater days. Monitor attendance and address attendance management issues. Spend 80-90% of their day on the floor monitoring, directing, and coaching employee performance on Safety, Service, and Productivity.

Customer Experience

Drive exceptional service and exceed customer expectations. Lead your team in delivering the highest levels of service to all customers, both internal and external, continuously improving the customer experience. Measure and report on customer experience standards and metrics for all accounts, and work with the facility team to meet/exceed these standards. Implement improved operational processes that enhance capabilities to meet/exceed service standards. Ensure organizational adherence and accountability to standard operating procedures. Ensure that customer orders are picked & shipped in a timely fashion within prescribed cost levels.

Operational Excellence

Establish operational goals and priorities in partnership with the General Manager. Track Key Performance Indicators (KPIs) by shift to monitor performance. Work with the General Manager to review KPIs regularly and make adjustments and improvements according to results. Manage inventory including ensuring proper stock rotation, assisting in physical inventory counts as required, conducting reconciliations, ensuring that customer orders are picked and shipped in a timely fashion within prescribed cost levels, and supervising the checking of incoming and outgoing freight for proper counts and codes. Support and assist the General Manager in all cost control measures which include overtime management, expense control, and productivity. Supervise the checking of incoming & outgoing freight for proper counts, damage & codes. Process returns. Lead the investigation of any overages/shortages and report back to Manager Warehousing Solutions. Prepare employee schedules to ensure the workflow meets or exceeds Key Performance Indicators. Ensure the efficient & safe operation of all material handling equipment. Provide proactive on-the-floor supervision of warehouse staff. Complete all necessary records & reports in a timely & accurate fashion. Make recommendations to the management team to improve operations. Provide ongoing training, direction, and coaching to warehouse staff to ensure all accessorial activities are logged and captured for the purposes of operational visibility and accurate customer billing. Occasionally oversee the checking in and out of trucks, serving as the primary point of contact for transport drivers to ensure smooth and efficient operations. Continuously grow and develop operational knowledge and leadership capabilities by participating in professional development opportunities. Perform other duties as assigned in accordance with the company vision, mission, strategy, and culture.

KEY REQUIREMENTS

Minimum of 2-3 years of experience in a frontline supervisory role in a warehouse/logistics environment. University or college education; a focus in Operations, Logistics, or related field. First Aid certification is an asset. Excellent people leadership abilities and a dedication to continuous improvement. Approachable, positive demeanor with a hands-on and team-oriented work style. Experience working in an environment with pick and ship processes as well as high-volume computer-generated inventory control (barcoding RF). Knowledge of HACCP. Commitment to health and safety in the workplace. Proven ability to supervise a team working in a fast-paced warehouse environment to ensure accuracy, compliance, and a team culture of excellence. Driven to provide exceptional customer service. Strong interpersonal skills including leadership, conflict resolution, and team-building abilities. Dedicated to continuous improvement. Excellent communication skills, both verbal and written. Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions. Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities. Takes initiative, is proactive in their work, and results-oriented. Ability to manage and adapt to change. Experience with warehousing software applications. Microsoft Office skills with an emphasis on Word, Excel, and Outlook. Experience working effectively in a unionized environment governed by collective bargaining agreements (CBA) is an asset. We offer competitive benefits and a supportive team culture where you can thrive.

Why Lineage?

This is an excellent position to begin your career path within Lineage Success in this role enables greater responsibilities and promotions A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

(English version linked at the bottom of the page)

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