Product Support Leader

1 month ago

Montreal, Canada EXFO Full time

EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do With over 2,000 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Job summary

As a member of the IP Monitoring Solution Assembly team, you will play a crucial role in ensuring the smooth operation and customer satisfaction with the IP Mon solution. You will collaborate closely with software, operations and delivery teams to coordinate the issue responses. You will also have to monitor and analyze support metrics and KPIs to identify trends and areas for improvement. Working as part as our solution assembly team, the product support leader position requires strong leadership abilities, technical expertise, and excellent communication skills.

Required Technical Skills

Exceptional communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams. Solid understanding of support tools and technologies, such as gitlab.com as an issue tracking too Experience with cloud-native architectures and technologies, including containerization and Kubernetes. Strong analytical and problem-solving skills with the ability to debug complex issues, identify root causes, and propose effective solutions. Experience in using and installing modern multi-tier systems for analytics and big-data applications in Linux environment would be a strong asset. Experience in the telecom application space (EMS, analytics, network visualization) would be a strong asset.

Must Have

University degree, or equivalent job experience Aiming for 2+ years of work experience English, oral and written Bilingual (French and English) would be a strong asset Legally authorized to work in Canada

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