Installation Coordinator

2 weeks ago


Delta, Canada Trail Appliances Full time
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers Our core values:  Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.  We have everything we need to inspire our customers. Except you. The Installation Coordinator is a pivotal role within our sales support team, responsible for coordinating schedules and ensuring customers are aware of their installation expectations. This position requires a proactive, organized, and customer-focused individual who can manage multiple tasks and communicate effectively with customers, 3rd party installation partners, and other team members within Trail. The Installation Coordinator will play a critical role in enhancing customer satisfaction and operational efficiency 

As Installation Coordinator, you will

Handles high volume inbound installation requests, primarily via emails Communicates with customers regarding appointment details, inquiries and sets installation expectations Serve as the primary contact for customers regarding installation schedules, updates, and queries. Reviews inbound installation requests and arrange with appropriate 3rd party installers Confirmation of secured appointments and ensuring paperwork is submitted with accurate information content to both internal Trail parties and also Maintains 3rd party installers availability schedule in relations to fixed installation program and share information with appropriate parties Prepare and analyze reports on installation performance, identifying trends and areas for improvement. Coordinate with the warehouse, delivery and purchasing teams to ensure success on installation day Address scheduling conflicts and logistical challenges promptly and efficiently. Develop contingency plans for potential issues that could impact installation schedules. Implement process improvements to enhance overall efficiency and service delivery Collaborate with sales, customer service, and operations teams to align schedules and meet customer needs. Participate in regular team meetings to discuss operational updates and share feedback Review of installer invoices and forward these to Finance for payment.

To be successful in this role you have

Excellent organizational and time management skills. Strong communication and interpersonal abilities. Proficiency in scheduling and logistics software. Problem-solving skills and attention to detail. Customer service orientation with a positive attitude.

Why join Trail?

Paid time off  Generous employee discounts  Employee Recognition Program  Extended health care and dental coverage  Gym membership discount  Professional Development Programs  Career Progression Company events  $25 - $25 an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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