Sales Lead with Keys, HOKA
1 month ago
ABOUT HOKA
At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
SUMMARY
Our Sales Leads with Keys are integral to the success of the HOKA Brand. As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.
DESCRIPTION
As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
CORE COMPETENCIES
As an effective Sales Lead with Keys, you know how to:
Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.
KEY QUALIFICATIONS
Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
ADDITIONAL REQUIREMENTS
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.
As part of our HOKA Family, you belong to more than a performance lifestyle Brand. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military, or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity. If you need reasonable adjustments at any point in the application or interview process, please let us know.
We know that creating space for people to identify themselves in the way in which they choose affirms our individual value and promotes a culture of mutual respect. Please feel free to let us know in your application which pronouns you use, for example: she/her/hers, he/him/his, they/them/theirs.
We have other current jobs related to this field that you can find below
-
Sales Associate, Hoka
2 weeks ago
Toronto, Canada Hoka Full time**ABOUT HOKA** At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take...
-
Stockroom Operations Lead, Hoka
3 weeks ago
Toronto, Canada Hoka Full time**About HOKA** Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them - to help them take flight. At HOKA, we’re committed...
-
Stockroom Operations Lead,
2 weeks ago
Toronto, Ontario, Canada Hoka Full timeAbout HOKAOur goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them - to help them take flight.At HOKA, we're committed to...
-
Seasonal Sales Associate, HOKA
1 month ago
Toronto, Canada Deckers Brands Full timeSeasonal Sales Associate About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take...
-
Seasonal Sales Associate, HOKA
4 weeks ago
Toronto, Canada Deckers Brands Full timeSeasonal Sales Associate About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take...
-
Seasonal Stock Associate, HOKA
1 month ago
Toronto, Canada Deckers Brands Full timeSeasonal Stock Associate About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take...
-
Seasonal Stock Associate, HOKA
4 weeks ago
Toronto, Canada Deckers Brands Full timeSeasonal Stock Associate About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take...
-
Sales Lead with Keys, UGG
2 weeks ago
Toronto, Ontario, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Sales Lead
2 months ago
Toronto, Canada ELEVATE EMEA Full time**Join Our Team as a Sales Lead & Key Account Manager** **About Us**: At ELEVATE, we lead the charge in revenue growth strategies, specializing in outsourced sales and marketing lead generation. We're dedicated to delivering exceptional value to our clients and shaking up industries through innovative approaches. Our mission? To empower businesses to...
-
Sales Lead with Keys, UGG
1 month ago
Old Toronto, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Sales Lead with Keys, UGG
1 month ago
Old Toronto, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Sales Lead with Keys, UGG
1 month ago
Old Toronto, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Sales Lead with Keys, UGG
4 weeks ago
Old Toronto, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Sales Lead with Keys, UGG
1 day ago
Old Toronto, Canada Deckers Brands Full timeAbout UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Partnerships Lead
4 days ago
Old Toronto, Canada Lead Discovery GmbH Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Partnerships Lead
1 day ago
Old Toronto, Canada Lead Discovery GmbH Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Key Holder
2 weeks ago
Toronto, Canada Swatch Group Canada Full timeAs a Swatch Sales Lead, you will report to the store management team and will assist in coaching sales associates on meeting individual and store goals. Although your focus will be on sales initiatives, your responsibilities are also to provide excellent customer service, train and reinforce employees on policies and procedures. You will be expected to...
-
Key Holder
2 weeks ago
Toronto, Canada Swatch Group Canada Full timeAs a Swatch Sales Lead, you will report to the store management team and will assist in coaching sales associates on meeting individual and store goals. Although your focus will be on sales initiatives, your responsibilities are also to provide excellent customer service, train and reinforce employees on policies and procedures. You will be expected to...
-
Key Holder
3 weeks ago
Toronto, Canada Swatch Group Canada Full timeAs a Swatch Sales Lead, you will report to the store management team and will assist in coaching sales associates on meeting individual and store goals. Although your focus will be on sales initiatives, your responsibilities are also to provide excellent customer service, train and reinforce employees on policies and procedures. You will be expected to...
-
Key Holder
4 weeks ago
Toronto, Canada Swatch Group Canada Full timeAs a Swatch Sales Lead, you will report to the store management team and will assist in coaching sales associates on meeting individual and store goals. Although your focus will be on sales initiatives, your responsibilities are also to provide excellent customer service, train and reinforce employees on policies and procedures. You will be expected to...
