Usher Supervisor

Pickering Casino Resort is seeking 2 Limited Part-time Usher Supervisors

Reporting directly to Box Office and FOH Manager (Manager), this role is responsible for supervising ushers, supporting the Manager prior to (event set up) and during events, specifically with regard to audience management and providing excellent customer service for events. Able to work independently, and with direction, as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends, and holidays.

The ideal candidate is an energetic professional with proven knowledge, skills, and abilities, executing the following in support of the company’s vision, mission, and values: 

Effectively and thoughtfully supervise ushering staff during events and event set up Supervise staff breaks and distribution of resources where required to maintain a safe and welcoming environment for staff and those in attendance Respond to customer inquiries and complaints; escalate issues as required Perform all duties in accordance with the guidelines, practices, rules, policies, and procedures established by GCE, Pickering Casino Resort and Ticketmaster Liaise with the Manager, FOH Supervisor, Management, and Ticketmaster to effectively address logistical and technical issues as they arise, adjust and adapt to facilitate the orderly and effective operation of the Arena throughout events  Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer’s service requests and needs. File various records and reports. Perform related administrative clerical work as assigned. Proven written and verbal communication skills with the ability to communicate well. Demonstrate good judgment and make sound decisions Assist in other duties as assigned by the Manager.

Successful applicants will demonstrate the following qualifications:

Assist Front of House/Duty Manager with procedures for injuries, illness, etc.  Assist patrons with disability-related issues. Ability to provide accurate knowledge to patrons regarding venue logistics (. location of the ticket office, restrooms, phones, concessions, coat check, , information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight. Ability to stand for long periods, sometimes throughout an entire event. Adhere to established dress code. Attend required training and meetings. Ability to lift 20 kilograms. Demonstrate good judgment and makes sound decisions Shows commitment to personal growth, development, and leadership opportunities Proven written and verbal communication skills with the ability to communicate well

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

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