Usher (Part-time) - Pickering
4 weeks ago
**Pickering Casino Resort is seeking Part-time Ushers for their Entertainment Venue**
Reporting to the Front of House Manager, the Usher will provide quality customer service to patrons attending events in the venues, assist in event preparation and conclusion, and effectively assist patrons in event of emergency. Demonstrate excellent customer service and communication skills. Able to work independently as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends and holidays.
- Arrive on time for scheduled shifts (or obtain an approved replacement if unable to work.)
- Greet all guests in a friendly and courteous manner. Where applicable/necessary, check guest belongings, take/check/scan tickets, distribute programs and escort guests to seats.
- Additional duties may include event chair/table set up and take down, adding inserts to programs; distribution, maintenance and collection of programs at event end.
- Attend Pre-Event briefing for job assignment and event specifics.
- Ability and willingness to work any assignment, including duties not listed within the scope of this job description.
- Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness and functionality. Notify Front of House Manager/Duty Manager/Supervisor of questions, comments, or concerns.
- Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
- At the event’s conclusion, walk through the assigned area, retrieving any lost items and turn them in accordingly.
- In case of emergency, actively assist in safeguarding patrons
- Ability to stand for the majority of a shift
**Successful applicants will demonstrate the following qualifications**:
- Understand and adhere to established policies and procedures, including emergency procedures. (Familiarization with the location of exits and use of emergency equipment.)
- Assist Front of House/Duty Manager with procedures for injuries, illness, etc.
- Assist patrons with accessibility-related issues.
- Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of the ticket office, restrooms, concessions, coat check, etc.), information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
- Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight.
- Ability to stand for long periods, sometimes throughout an entire event.
- Adhere to established dress code.
- Attend required training and meetings.
- Ability to lift 20 kilograms.
- Demonstrate good judgment and make sound decisions
- Show commitment to personal growth, development, and leadership opportunities
- Proven written and verbal communication skills with the ability to communicate well
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