Commercial Lines Account Manager, Atlantic

3 weeks ago

Saint John, Canada Hub International Full time

About The Role

Join HUB International, a leader in risk management, and contribute to our mission of safeguarding what's most important. At HUB Atlantic, we're expanding our team and seeking a dynamic Account Manager working out of our HUB Saint John office, who can manage an existing book of business while also handling incoming new client opportunities. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business.

What You’ll Do

Managing all aspects of an existing book of business Ensuring new business and retention targets are met, including by means of re-marketing Manage the client’s entire renewal process Complete outbound calls as required for renewal review and special projects Support new business sales Upsell and cross-sell with existing clients Respond to inbound telephone inquiries Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries Resolving client concerns and complaints while ensuring that Service Excellence Standards are met Although the focus will be commercial lines, personal lines and/or benefits work will be required at times

What You’ll Need for Success

College Diploma or University Degree and/or equivalent work experience Minimum 3 years’ experience in Account Management or Customer Service General Insurance License required or obtain within 3 months' of employment Experience with commercial insurance and asset Team player able to work within Production and Service teams Ability to work independently and in a team Effective organizational skills and time management Exceptional interpersonal, verbal and written skills Proficient in Microsoft Office: Word, Excel and Outlook Experience with EPIC broker management system an asset

Why Choose HUB?

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

Enjoy a competitive pay structure that includes incentives, bonuses, and more ways to increase your earnings. Balance your life with flexible work arrangements and generous time off. Benefit from a comprehensive package tailored to your needs, including company-matched RRSPs. Invest in your future with HUB-sponsored training and development programs. We even offer tuition reimbursement opportunities. Rest easy with reimbursements for professional license fees and membership dues. Avail special perks including discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we celebrate diversity, equity, and inclusion. We are committed to creating an environment where all our employees feel valued and empowered. In this light, we've designed our selection process to be accessible to everyone. We encourage you to let us know if you need any assistance or accommodation during the recruitment process. We believe in providing every candidate with an equal opportunity to succeed and thrive in our inclusive work environment.

For us, service is not just a value; it's our commitment. We uphold this commitment to our employees, clients, and communities. Each of our regional offices actively contributes to local causes, making a difference where it's needed most.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Diploma

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