Client Service Manager
2 weeks ago
What it's like to be a Northbridge Client Service Manager at Northbridge Insurance
Northbridge Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.
They provide coaching of other Specialty Lines staff - mixing their mentoring and technical experience to ensure that all on the team are supported. They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind. They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.
We want your talent
If you’re great at:
Specialty Lines Underwriting (Fronting being a strong asset)
Customer Service and Relationship-Building
Coaching and mentoring
And you have:
7+ years of Commercial Underwriting (Property, Casualty, Fronting)
3+ years of leadership experience
Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
Growth opportunities to develop your career by applying to permanent roles as they become available.
We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-Hybrid #LI-RP1
Qui nous sommes
Nous sommes Northbridge Assurance. Nous sommes fiers de travailler avec les réseaux de courtage d’assurance des entreprises qui inspirent la plus grande confiance au pays. Nous sommes reconnus comme étant l’un des plus importants fournisseurs d’assurance des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients et à élaborer des solutions créatives pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.
À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.
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