Banking Operations Coordinator
7 days ago
If you thrive in a fast-paced environment, excel at managing banking transactions with precision, and love the satisfaction of ensuring smooth operations, we are looking for you
- Pay Rate: $26.00/hour
- Location: Toronto, ON
- Shift: Monday to Friday | 9:00am - 5:00pm | (hybrid 4 days per week in the office (Downtown Toronto) (after training 2 days from home)
- Job type: Temporary | Full-time | 12-month contract
- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
- Possess knowledge of the structure, procedures and systems utilized within the bank and support areas
- Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions
- Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their business needs
- Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery
- Act as a liaison with the various operational areas within the bank to ensure tasks are completed in a proactive and timely manner
- Conduct regular meetings with clients and document ongoing service and operational issues with respect to the client and the bank, investigate, follow and resolve
- Provide clients with guidance on the bank's policies, procedures and training that directly impact their business
- Provide process improvement recommendations that will enhance the overall business relationship with clients
- Represent the bank professionally at client meetings/business functions.
- Mu st be legally eligible to work, and reside in Canada
- University degree with a minimum of two years in a brokerage/service role
- Canadian Securities Course (CSC) is required
- Canadian Practices Handbook (CPH) a definite asset.
- Financial industry experience is required
- Knowledge of the regulatory and legal aspects of the industry
- Knowledge with Microsoft Office is highly preferred
- Self-starter with the ability to work independently and also within a team environment
- Highly motivated and enthusiastic individual who demonstrates can do attitude with the ability to work in a high volume, fast paced environment
- Strong interpersonal skills
- Strong verbal and written communication skills
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