Shift Lead

5 months ago

Cambridge, Canada Arctic Wolf Full time
Position Overview and Objective The Shift Lead Technical Operations is responsible for all day-to-day team operations ofthe Technical Operations team. The team delivers 24x7x365 detection, response, andcustomer engagement for our portfolio of services. The Shift Lead Technical Operationswill own resolving tactical issues, customer escalations, ensure accuracy of shifthandovers, and see to it that the shift is operating at the desired throughput andexecution excellence. The Shift Lead will be responsible for the day-to-day operationalSLO metrics attainment, prioritization of shift work, and acting as the escalation point forall Security Analysts and Engineers. This team member is a technical individual with adesire to lead a highly cohesive team and can act as a stand-in for all levels of triage.The successful candidate is extremely well organized and has excellent communicationskills. This team member is the first point of escalation for all shift team members andpossesses the ability to effectively drive the assigned team to meet shift goals.The Shift Lead Technical Operations will be part of a shift rotation of days, nights, andweekends, and will manage the tactical elements of both outbound and inbound triageand handovers. This team member will have clean and crisp handovers to incomingshifts, and all customer escalations are handled proactively, promptly, and with therequired level of urgency. This candidate will ensure that processes are adhered to andwill help evolve the day-to-day aspects of the nuances of shift handovers.This role reports to the Manager, Technical Operations and will provide effectivefeedback and suggestions on ways to improve. The ability to influence all different shiftteam members is a skill that this candidate possesses. Primary Responsibilities and Duties This role is a shift-based role that will average out to 40 hours / week comprised of various nights, weekends, and day shifts as part of a regular rotation. Manage the day-to-day escalations, shift handovers, and execution of the shift teams for both inbound and outbound triage. Strive to get the best out of each team member on shift by setting goals, measuring execution of the goals, providing feedback, and removing obstacles. Act as the escalation point for all tactical aspects of the role including customer escalations and internal communications Facilitate with other Shift Leads, strong alignment, and cohesion across teams. Ensure all Technical Operations service level SLO’s are monitored, execute resourcefully when staffing requirements demand. Provides leadership during security events. Ensure that team members can perform their role effectively and follow the proper process to full success within the team delivering high value to customers. Additionally, it may be required to generate a report of major security incidents as assigned. Develop, enhance, measure, and leverage metrics to make better informed decisions on how to improve the shift throughput, cohesion, and adherence to SLOs. Understand volume-driven leading indicators and jump in when needed for any role that requires support while on shift. Key Skills Desire to lead technically minded individual contributors. Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise. Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS,NIST, ISO, PCI-DSS, etc.) Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences. Ability to work independently, manage projects, and exercise judgement in reaching solutions. Strong verbal and written communication required. Must be able to articulate written information to customers. Team player – always looking out for peers, leaders, and other stakeholders within Arctic Wolf. Key Competencies A degree in Cybersecurity or equivalent and/or experience working and managing within a Security Operations Center or Network Operations Center. You will be required to attend training, seminars, conferences, and webinars relevant to job role to enhance current knowledge base and skill set to improve job performance and efficiency.  Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, often requires the mobility to physically navigate thespace. In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).

  • Shift Manager

    7 months ago

    Cambridge, Canada Firehouse subs Full time

    We are seeking a dedicated Shift Manager to join our team. The Shift Manager will oversee daily operations, lead the team, and ensure excellent customer service in a fast-paced environment. **Duties**: - Manage and lead a team of employees during designated shifts - Ensure compliance with food safety standards and procedures - Provide exceptional customer...

  • Shift Manager

    2 months ago

    Cambridge, Canada Firehouse subs Full time

    We are seeking a dedicated Shift Manager to join our team. The Shift Manager will oversee shift operations, lead the team, and ensure excellent customer service in a fast-paced environment. With Minimum 2 years experience and able to work all shifts/ anytime **Duties**: - **Manage and lead a team of employees during designated shifts**: - Ensure...

  • Automotive Shop Supervisor

    7 days ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Description:We are seeking a highly skilled and experienced Shop Supervisor to lead our shop floor operations in Cambridge, Ontario.This is an exciting opportunity for a motivated individual to join our team as a Shift Lead and be responsible for supervising shop personnel, ensuring safety compliance, achieving schedule objectives, managing shop...

  • Cambridge Night Shift Maintenance Lead Opportunity

    2 weeks ago

    Cambridge, Ontario, Canada Grand River Personnel Limited Full time

    We are seeking a seasoned Maintenance Team Lead to join our team in Cambridge, working the night shift.About the RoleThis position is ideal for experienced professionals holding a valid Millwright license and at least two years of experience in a similar role.Key ResponsibilitiesSupervise and train maintenance technicians according to company training...

  • Shift Manager

    6 months ago

    Cambridge, Canada Domino's Pizza Full time

    You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. Additional skills you can develop as a General Manager in Training: Staffing,...

  • Shift Manager

    3 months ago

    Cambridge, Ontario, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking a dedicated Shift Manager to supervise daily operations, ensure high-quality service, and lead a team of employees at beBee Professionals in Cambridge, Canada.Key Responsibilities:Oversee daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback...

  • Milling Shift Supervisor

    7 months ago

    Cambridge, Canada Parrish & Heimbecker, Limited Full time

    Milling Shift Supervisor Salaried Position 12-hour rotating continental shift Parrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Shift Supervisor for our Milling division based in Cambridge,...

  • Maintenance Operations Director

    2 weeks ago

    Cambridge, Ontario, Canada Grand River Personnel Limited Full time

    At Grand River Personnel Limited, we are committed to delivering exceptional results for our clients in the Cambridge area.We are currently seeking an experienced Maintenance Team Lead to join our team on a night shift basis. This role is ideal for individuals with a valid Millwright license and at least two years of experience in a similar position.The...

  • Day Shift Shipper/receiver

    6 months ago

    Cambridge, Canada ABSA Resin Technologies Full time

    ABSA Resin Technologies Inc. is a Plastic Compounding ISO 9001-2015 certified company. A leading Manufacturer of custom plastic resins for the injection molding industry for over 16 years. We are proudly located in Cambridge, Ontario. Monday to Thursday Dayshift (4 X 10hr shifts). Start time has some flexibility to fit personal needs. EXAMPLE (6:30-4:30 /...

  • Molding Manager

    1 month ago

    Cambridge, Canada Uni-Spray Systems Inc Full time

    Employment Opportunity - Molding Manager Uni-Spray Systems Inc (Cambridge, ON) is an ISO 9001/14001 certified, high precision manufacturing company that provides its clients in over 60 countries worldwide with a single source for high quality spray solutions. The Uni-Spray product line includes two proprietary product ranges and our Custom Injection...

  • Food Safety Coordinator

    5 months ago

    Cambridge, Canada PepsiCo Full time

    Responsibilities Food Safety Coordinator Shift: Night Shift, 11pm - 7am What you’ll be working on: In this role you will report to the Quality & Food Safety department where you will be involved in supporting multiple quality and food safety related initiatives throughout the site. You will lead a small team of hourly employees to develop their...

  • Sanitarian (Day Shift)

    7 months ago

    Cambridge, Canada RDJ Bakeries Ltd Full time

    We are Canada’s manufacturer for high value crackers! We support our retail partners around the globe to establish the best quality product. - RDJ Bakeries Ltd_ is currently looking for a _**Facility Sanitarian **_to join our growing team. **Job purpose** Responsible for cleaning and sanitizing the facility daily, as well as completing separate non-daily...

  • P/t Shift Manager

    6 months ago

    Cambridge, Canada Bootlegger Full time

    **SHIFT MANAGER** **CAMBRIDGE CENTRE - CAMBRIDGE, ONTARIO** Bootlegger Shift Managers are part of the store management team, supporting the Store Manager and Assistant Manager in leading our team and making customers feel great! Shift managers work with the team to ensure our store is a welcoming, inviting, & inclusive environment for everyone. **What’s...

  • P/t Shift Manager

    6 months ago

    Cambridge, Canada Bootlegger Full time

    **SHIFT MANAGER** **CAMBRIDGE CENTRE - CAMBRIDGE, ON** Bootlegger Shift Managers are part of the store management team, supporting the Store Manager and Assistant Manager in leading our team and making customers feel great! Shift managers work with the team to ensure our store is a welcoming, inviting, & inclusive environment for everyone. **What’s in it...

  • Shipper/receiver - Afternoon Shift

    6 months ago

    Cambridge, Canada Sunrise Farms Full time

    Grand River Foods is a leading food solutions company serving customers in the North American grocery and food service industry. As a member of the Sunrise Farm family, we remain as dedicated as ever to both providing a quality work environment for our employees, as well as producing only the highest quality products for our customers. We are known for the...

  • Production Team Lead

    4 months ago

    Cambridge, Canada Doon Full time

    As a Team Lead in Manufacturing, you will work closely with the Lead Hand/Supervisors & Management staff. Provide leadership/guidance to Employees regarding Training, Health & Safety, Quality and Production related issues. Along with performing regular duties as a Forklift Operator, this position will also contribute to facility projects and...

  • Production Team Lead

    6 months ago

    Cambridge, Canada Doon Full time

    As a Team Lead in Manufacturing, you will work closely with the Lead Hand/Supervisors & Management staff. Provide leadership/guidance to Employees regarding Training, Health & Safety, Quality and Production related issues. Along with performing regular duties as a Forklift Operator, this position will also contribute to facility projects and...

  • Team Lead

    7 months ago

    Cambridge, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Cambridge, Ontario (42 Pinebush Road Unit #S2). The Store Leader at Activate works under the direction of the...

  • Key Lead

    7 months ago

    Cambridge, Canada Sessions Cannabis Full time

    Sessions Cannabis is seeking applicants for the role of Key Lead. We are looking for dedicated individuals who understand the nuances of cannabis and are eager to enter this burgeoning industry. * Sessions Cannabis is a leading cannabis retailer with simple and relatable goals. It is our belief that cannabis is to be safe and accessible to everyone. We...

  • Receiving Team Lead

    7 months ago

    Cambridge, Canada Moores Clothing for Men Full time

    **RECEIVING TEAM LEAD** **Shift-Full Time Monday-Friday 6:15am-3:30pm must be flexible pending on business needs** **Responsibilities** - **Receive retail, tuxedo and supplies coming into DC through shipments, containers, trailers etc. and notify the respective department supervisors/managers.** - **Count cartons/sets and verify the actual count to Bill of...