Security Ambassador

3 weeks ago

Toronto, Canada Paladin Security Full time
Job Description: Working on assigned shifts, you will work 12-hour shifts providing support to the Emergency department clinical team with regards to proactive identification of the potential for violence within the ED department. The Ambassador will serve as a resource within the department specifically tasked with identifying early signs of agitation and intervening prior to escalation in an effort to reduce the likelihood of violence within the department. 

Duties & Responsibilities:

• Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture
and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal
interactions.
• Uses supportive verbal techniques and engages staff resources in order to identify appropriate
strategies aimed at the de-escalation of potentially violent behavior.
• Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e.
Triage, Admitting, Nursing, Social Work, Mental Health, Security and volunteers) to ensure effective
communication and consultation in the development of appropriate support and/or intervention
strategies.
• Acts as a principal contact for security services within the emergency department and liaises with
emergency responders including law enforcement and Emergency Services when managing individuals
who may pose a risk of violence.
• Makes observations relating to obvious visual changes to the apparent health of those awaiting
services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing,
unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff.
• Conducts and documents an hourly census of the number of persons in the waiting areas.
• Maintains basic data concerning the number of client contacts made during each shift.
• Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink,
transit passes, community support resources such as shelters, etc.) and liaises with staff in order to
ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients
should take food or water prior to being seen by a physician).
• Develops relationships with regular patients and visitors and through consultation with stakeholders
develops customized “Approach Plans” that identify strategies for safely and effectively managing
individual patients and visitors who are known to present a potential risk of violence.
• In order to establish and maintain a positive rapport with regular patients and visitors, the Client
Services
• Ambassador is not intended to get directly involved in physical interventions unless required to do so in
order to preserve the safety of themselves or another person. Whenever possible, the Client
Ambassador will engage site security and/or the site Code White team in order to manage physically
aggressive or threatening behavior.
• Participates in multi-disciplinary stakeholder/team briefings/de-briefings and provides input into
patient behavior management planning as required.
• Reports observed and suspected security concerns to site security and/or law enforcement as
appropriate, but does not directly engage in security related interventions unless necessary to provide
for the safety of another person.
• Provides way-finding and general information assistance as necessary.
• Acts as a Security Supervisor within the ED and will direct and supervisor guarding activity within the
ED department to promote a therapeutic approach to patients and visitors

Skills & Abilities:

• The ability to exercise sound judgment and effective interpersonal skills including the ability to
appropriately manage hostile/aggressive/inappropriate behaviour is a critical skillset for this position.
• An ability to maintain an empathetic approach to others even in situations of high stress and conflict.
• A strong commitment to superior customer service.
• The ability to effectively relate to and communicate with persons from the more “marginalized”
societal stratums.
• The ability to communicate effectively both verbally and in writing.
• A strong working knowledge of de-escalation techniques.
• The ability to work independently and as an effective member of a multidisciplinary team.
• A strong working knowledge of applicable Health Organization policies & procedures.
• Working knowledge of applicable legislation and statutes such as the Criminal Code of Canada.
• Physical abilities to carry out the duties of the position.

Highlights:

Extensive Paid Industry Training Benefits & Other Perks Opportunities for Growth & Advancement

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

1. Immunization Record 2. A Valid Ontario Security Guard License 3. Proficient in English (both oral and written 4. Grade 12 or High School graduation equivalent

#IND1

Certification Requirements (All)

Minimum of 1 year security experience
First Aid, CPR Level C
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?

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