Hospital Director of Operations, Veterinary Medicine

We are looking for a dynamic business leader with deep experience in operations, financial decision making, working in partnership with other leaders, leading growth initiatives and culture development.

Come and be part of a brand new 20,000-square-foot state-of-the-art hospital at Maritime Veterinary Emergency and Specialty Centre, located in Dartmouth, Nova Scotia. Our Emergency & Specialty hospital delivers much-needed care for pets in the greater Halifax Regional Municipality and beyond.

Our vision is to offer the highest quality patient care and client service while providing a supportive culture and collaborative work environment where continual education and advancement of our team are paramount. We have a fully staffed ER DVM team along with various specialties and are still growing The hospital offers: 9 exam rooms, Full in-house lab, Endoscopy, Ultrasound, MRI, CT, Blood Bank, and Digital Radiology.

The ideal Hospital Director will have a proven track record, thrive in a fast-paced entrepreneurial environment, live for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.

This Hospital Director will report directly to the Ethos Veterinary Health (Ethos) Specialty+ER Division Leader and will partner very closely with the Medical Director.

Leadership Directly oversees all operations and business activities and leads team members for all departments. Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care. Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives. Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital. Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings. Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians. Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director. Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations. Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director. Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital. Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital. Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture. Strategic Orientation Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs. Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs. Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment. Financial Analysis & Planning Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability. Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends. Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff. Owner of the P&L and responsible for meeting and exceeding expected financial results. Reviews accounts receivable to confirm proper and timely processing. Responsible for payroll processing on a biweekly basis Business Operations Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals. The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success. Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians. Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels. Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies. Understands how to grow and develop De Novo locations as the market is able to bear expansion. Responsible for administration and review of non-medical client complaints. Oversees billing, calculations of any discounts, and other special accounts. Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.
Requirements / Personal Attributes 5+ years of progressive operational management experience with a record of success, including experience owning a P&L. MBA or equivalent experience is preferred. Larger scale healthcare (veterinary or human) experience ideal Learns quickly and can absorb new information rapidly. Self-motivated while also an expert at motivating, coaching, and inspiring others. Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital. Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.  

The Area
Situated just a short ferry ride across Halifax Harbour from downtown Halifax, Dartmouth is home to many quaint cafes, noteworthy food joints, shops, and a charm all its own

Enjoy all the benefits of living in the Halifax Regional Municipality: friendly people, a slower-paced east coast lifestyle, and all the amenities of a larger city. This multicultural area boasts several festivals, farmers' markets, live performances, and amazing restaurants and pubs.

If spending time outdoors is your thing, Dartmouth, is also known as the City of Lakes, boasting 23 lakes that provide opportunities for kayaking, windsurfing, canoeing, and swimming. Paddle on Lake Banook or visit one of the many parks and walking trails that stretch out into the unspoiled coastal beauty of the Eastern Shore. Enjoy the Dartmouth Waterfront and walk along the boardwalk, the ideal place for a photo of the Halifax skyline or take a boat tour from nearby Fisherman's Cove in Eastern Passage to McNabs Islands. And if Farmer’s Markets are more your speed, be sure to visit the market at Alderney Landing every Saturday

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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