Supporter Liaison Assistant maternity leave cover

2 months ago

London, Canada Brentford Football Club Full time

JobTitle:Supporter Liaison Assistant(maternity leavecover)

Department:CorporateAffairs

Reporting:FanEngagement & Supporter LiaisonOfficer

Location:VantageLondonBrentford

ClosingDate:20th October2024

Brentford FCis a bit different to other Premier League football clubs. We putour fans first we are a true community club and while we arefinancially sustainable we are not afraid to take calculated risks.We take huge pride in our environment and culture within the clubwhich focuses on development inclusion and not being afraid tothink differently.

Being progressivehumble and respectful while sticking together as one team acrossthe club guides how we work and the decisions we make eachday.

We also firmly believe that a diverseworkforce is a better workforce which will help us develop ideassolve problems and ultimately grow BrentfordFC.

We play in a great stadium 15 minutes fromHeathrow in vibrant west London.

We will neverforget where we have come from but we are excited about the futurethat lies ahead.

Come joinus.

Inclusion Statement

Brentford FC is an organisationwhich values and is passionate about diversity and inclusivity.Whilst our recruitment decisions are always based on merit andsuitability we welcome and encourage applications from qualifiedcandidates including those from underrepresented groups such asthose from ethnically diverse backgrounds women those from theLGBTQ community and those withdisabilities.

SafeguardingStatement

Brentford FC iscommitted to equality the safeguarding and welfare of all childrenand adults at risk. This responsibility is shared by all staff andvolunteers at the club safeguarding is everyones responsibility.Staff will be required to undertake regular safeguarding trainingto enable and reinforce a proactive approach to safeguarding. Thisrole requires the post holder to apply all relevant policies anduphold the clubs commitment to safeguarding vulnerable people toensure a safe environment for all. This includes the timelyreporting of any safeguarding concern to the safeguarding

team. We remind those barred from regulatedactivity that it is an offence to apply for suchpositions.

Please note that whereappropriate for the role you will be required to completeadditional background checks such as Disclosure and Barring Service(DBS) checks and police checks for any time you have lived orworked outside of the UK in the last 10 years. You can find outmore about this at

Pleasealso note that a CV application will not be sufficient.Applications will not be considered where the application form hasnot been completed infull.

If the roleyou are applying for involves regulated activity and you have beenshortlisted for a first stage interview you will be asked to fillout a Declaration of OffencesForm.

Therole of the Supporter LiaisonAssistant

The SupporterLiaison Assistant will provide valuable support to the FanEngagement & Supporter Liaison Officer as well as the widerCorporate Affairs team. A superorganised individual this personwill help to plan and deliver both matchday and nonmatchdaystaffing and events and be a point of contact for all supportersattending the Gtech Community Stadium. This role will involve someevening and matchday work and the majority of the time will bespent at one of our sites.

MainAccountabilities

  • Supportthe team to respond to fanrelated enquiries in the SupporterServices and Accessibility inboxes.
  • Be areachable point of contact for supporters resolving queriesmanaging issues and handlingcomplaints.
  • Support working groups and otherfan group meetings to improve the dialogue between the club andfans and build positive relationships with thesegroups.
  • Support the Fan and Community Relationsteam on matchdays to ensure we deliver a welcoming environment forall fans.
  • Help with matchday activities such asfan parking away coach travel and support for fans with additionalsupport needs.
  • Follow safeguarding protocols inthe set up and ongoing management of the matchday operationescalating any issues to line management and the Safeguarding teamas appropriate.
  • Ensure there is high qualitytimely communication with colleagues from visiting teams for allsupporterrelated information.
  • Provideadministrative support to members of the Fan and CommunityRelations team as required.
  • Support other Fanand Community Relations team projects and activities as requiredincluding fan events and matchdays throughout theseason.

General ClubAccountabilities

  • Ensurecompliance with all relevant Club policies including health andsafety policies and with specific reference to the data regulations(GDPR and PECR).
  • Ensure compliance with allrelevant legal regulatory ethical and socialrequirements.
  • Build and maintain good workingrelationships both internally and externally maintaining aprofessional image at all times when representing BrentfordFC.
  • Keep confidential any information gainedregarding the Club and its personnel.
  • Maintaina flexible approach to work at alltimes.
  • Ensure compliance with all MatchdaySafeguarding processes and the Clubs Safeguarding Policy andprocesses.
  • Ensure compliance with the ClubsCode of Conduct.

KeyInternalRelationships

  • CorporateAffairs
  • Operations
  • Marketing
  • Safeguarding
  • BoxOffice

PersonSpecification Essential PersonalCharacteristics

  • Excellentorganisational skills with the ability to thrive when working onmultiple projects with specificdeadlines.
  • Excellent knowledge of Microsoftproducts especially Excel and Word.
  • Goodcommunication skills both written and oral with excellent attentionto detail.
  • Works well in a collaborativeenvironment contributing to a positive and supportive teamdynamic.
  • Clear articulate and engagingcommunication style with the ability to engage with a diverseaudience.
  • A flexible approach to working hoursincluding the ability to work weekends andevenings.

PersonSpecification DesirableCharacteristics

  • Aninterest in football with experience of attending games.
  • Previous experience planning and operatingevents.
  • Knowledge of the localarea.

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