Operations manager
2 weeks ago
The company values are steeped in a long-standing dedication to the people we serve and truly differentiate the company as a home repair handyman company.
Job description
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions for the employees and the contractors
- Estimating materials and labor, preparing proposals, being able to use pricing techniques
- Analyzing data, sales, profit on EXCEL, and preparing monthly reports
- Understanding of Tax calculations, WCB and collection of remittance for employees
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations. ensure that these are also followed by the Contractors
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Manage staff/ contractor levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees and contractors
- Run a safe, injury/accident free workplace locations(s)
- Manage relationships with key operations vendors and contractors
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.
- Communicate customer issues with operations team/ contractors and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with the Owner and report to him on a daily basis regarding important issues
Communication:
- Having clear and effective communication skills to satisfy the duties for a various range of clients, craftsmen and contractors
- Being able to conduct interviews, negotiate and liaise effectively with both clients and contractors
- All communications require a Fluent to advanced English proficiency
Education:
- Bachelor's Degree (preferred) or a technical certification related to construction, service maintenance of buildings
- Effective numerical literacy is required
Schedule:
- 8 hour shift-Monday to Friday
- Occasionally weekends
- Job Types: Full-time, Permanent
Experience:
- repair and renovation: 2 years (preferred)
- No
All necessary Covid-19 precautions are in place in the office and remote work locations where jobs are carried out
COVID-19 precaution(s):
- Remote interview process
- Received double vaccination to be eligible for work
- Wearing masks during site visits to be eligible for work
- Wearing masks at the office is not mandatory due to having no interaction with clients at the office
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