Current jobs related to Work at Home Contact Center Agent - New Glasgow - MCI, LC

  • Home Inspector

    3 months ago

    New Glasgow, Canada A Buyer's Choice Home Inspections Full time

    Are you passionate about homes and looking to turn that passion into a rewarding career? Look no further than A Buyer's Choice Home Inspections, a leading franchise in the home inspection industry. By joining our team, you not only become a part of a respected franchise but also embark on a fulfilling career that values your expertise and commitment. **What...

  • Community Home Visitor

    3 months ago

    New Glasgow, Canada Nova Scotia Health Authority Full time

    **Req ID**:174979** **Company: Nova Scotia Health** **Location**:Northern** Zone, **Aberdeen Hospital** **Department**:PH EY Enhanced Home Visit NZ** **Type of Employment**:Permanent** **Hourly PT** (**80%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:20-Mar-24** Nova Scotia Health is the largest provider...

  • Home Help Worker

    3 weeks ago

    New Liskeard, Canada Timiskaming Home Support Full time

    Home Help Support Timiskaming Home Support provides services that support the well-being of the elderly and adults with physical disabilities in the District of Timiskaming to allow them to remain in the comfort of their home. Living at home - your choice, our goal. We are looking for responsible, patient, compassionate persons to join our Community Support...

  • Collections Agent

    4 months ago

    New Westminster, Canada Transworld Systems Inc. Full time

    Transworld System Canada Inc. (TSI) is looking to groom our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff...

  • Home Construction Labourer

    4 months ago

    New Glasgow, Canada The Shaw Group Limited Full time

    The Shaw Group Limited is one of the 50 Best-Managed Companies in Canada and is one of Eastern Canada's leading manufacturers and community developers. With a strong focus on products for the construction industry, we compete in a variety of market sectors and produce close to 1,000 individual products in 12 facilities across the Maritimes. We are currently...

  • Benefits Advisor Life Insurance New Glasgow

    3 months ago

    New Glasgow, Canada SKW Organization Full time

    We are a rapidly growing company actively searching for dedicated and driven individuals from across Canada to join us as Life Insurance Benefits Advisors. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. This full-time position offers flexible work hours and ample opportunities for...

  • Caregiver

    4 months ago

    New Glasgow, Canada Careforce Home Care Full time

    Careforce Home Care is recruiting Caregivers for positions in the New Glasgow Office. Careforce is best known for its exemplary service through its team of committed, compassionate, professional caregivers. Careforce provides a wide range of in-home care services including: personal care, meal preparation, light housekeeping, errands and outings,...

  • Home Support Worker

    3 months ago

    New Minas, Canada Careforce Home Care Full time

    Overview: We are seeking dedicated Home Support Workers to provide compassionate care and assistance to individuals in need. If you have a passion for helping others and possess the necessary skills, we welcome you to join our team. **Duties**: - Assist clients with daily activities such as personal hygiene, dressing, and grooming - Provide emotional...

  • Continuing Care Assistant

    4 months ago

    New Glasgow, Canada High-Crest Home New Glasgow Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset **Work setting**: - Rural area - Nursing home/home for the aged **Tasks**: - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Make beds and maintain patients' rooms -...

  • Caregiver for Seniors- New Hamburg/baden Area

    3 months ago

    New Hamburg, Canada Home Instead Full time

    CareGiver for Senior Care - Stratford/New Hamburg, Listowel Area **Full Time / Part-Time - Shifts available**: Days, Afternoons, Weekends and Nights **About Home Instead**: Would you like to make a difference to care for seniors and develop a fulfilling career? A reputed home care company with mission to enhance life of aging seniors and to help them live...

  • Client Service Technician

    4 months ago

    New Glasgow, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    2 weeks ago

    New Glasgow, Canada VitalAire Canada Inc Full time

    VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Continuing Care Assistant

    3 months ago

    New Glasgow, Canada Greenstaff Medical Full time

    Responsibilities: - Provide assistance with activities of daily living for elderly individuals in various settings such as assisted living facilities, nursing homes, or private residences. - Assist with personal care tasks including bathing, grooming, dressing, and toileting. - Administer medication reminders and assist with medication management. - Monitor...

  • Customer Service Agent

    3 months ago

    New Minas, Canada Bruce Auto Group Full time

    Our Customer Care Centre in New Minas, NS is seeking a highly motivated and dedicated individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing outstanding service to our customers and helping to ensure their satisfaction with our services. **This is not a fully remote position.** **The Opportunity**: In...

  • Care Coordinator

    3 months ago

    New Glasgow, Canada Province of Nova Scotia Full time

    **Department**:Community Services **Location**:NEW GLASGOW **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:31-Jul-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and...

  • Care Coordinator, Disability Support Program

    3 months ago

    New Glasgow, Canada Province of Nova Scotia Full time

    **Department**:Community Services **Location**:New Glasgow or Truro **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:15-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and...

  • Manager of Staffed Homes

    3 months ago

    New Westminster, Canada Community Living Society Full time

    **About Us**: The Community Living Society (CLS) is an innovative non-profit organization which since 1978 has been dedicated to supporting adults with intellectual and developmental disabilities so that they can live full, productive and meaningful lives. We are leaders in providing quality Person Centered support through our residential, individualized and...

  • Families Plus Worker

    2 days ago

    New Glasgow, Canada Family Service Nova Scotia Full time

    **Qualifications**: Our Organization is seeking individuals with a **Master’s of Social Work degree **or a **Backelor’s Degreee **with a minimum of 2 to 3 years experiencewho have experience working with families and children. These positions are full-time permanent. The worker will need to work flex hours involving evenings and weekends. **Position...

  • Physiotherapist Resident

    2 weeks ago

    New Glasgow, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 180846 Company: Nova Scotia Health Location: Various Sites and Community-based Locations Throughout Nova Scotia Department: Rehabilitation & Supportive Care Services Type of Employment: Full-time permanent and assignment opportunities available Status: Constituent Union Representation Dependent on Location Nova Scotia Health is the largest provider...

  • Licensed Practical Nurse

    2 weeks ago

    New Minas, Nova Scotia, Canada VON Canada Full time

    About the RoleVON Canada is seeking a skilled Licensed Practical Nurse to join our team in providing high-quality home care services to our clients. As an LPN, you will play a vital role in delivering compassionate and patient-centered care in the comfort of our clients' homes.Key ResponsibilitiesProvide nursing care to clients in their homes, including...

Work at Home Contact Center Agent

4 months ago

New Glasgow, Canada MCI, LC Full time

POSITION OVERVIEW

WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS

MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions . The positions offer competitive base pay commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

For more information on MCI’s response to COVID-19 please visit .